PODS

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Address: 3000-C Dutton Ave, Santa Rosa, CA 95407, USA

Phone: (888) 906-7637

Website

State: California

Zip Code: 95407

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Reviews

We rented a pod recently to store goods from our fire damaged home.  On delivery, we wanted the pod placed in such a way to be able to use the driveway.  The driver complained that he would have to go somewhere else to be able to turn around the pod to place it where we wanted and mentioned we could just 'walk a bit further' to use the pod where he wanted it to be placed.  Really bad attitude.  To make matters worse, the same driver picked up the pod just a day ago and broke a branch off a tree in front of our house, but had plenty of space to maneuver around it.  I would NEVER recommend doing business with a company that hires drivers that treat their customers this way and destroy property on top of it.

 8 years ago (31-12-2017)

Real nasty attitude. Other drivers and even the young lady that got out paper work had major problems with him. Asked him if you wouldn't mind unloading and loading and just  blew us off. Even the receptionist. Asked him for his name and told me forklift driver. Hope pods does something about this 

 8 years ago (22-05-2017)

Fraud, false charges, lies to costumers, no shows for deliverys, and not picking up pods. About a year ago I had been dealing with a very big issue. I had talked to over 2 dozen different customer service representatives, 4 account managers, and emailed cooperate. No one could to help me get to the bottom of this. Well some would say they did but it never happened. I had been billed incorrectly and charged for redelivery fees that never happened. I would talk to a representative and they would say sorry and fix the charges to then receive a phone call saying my items were up for auction. I had already had my pods dropped off and unloaded one pod sat out in front of the house for 2 1/2 weeks due to the the pods not fitting in my driveway. One was to on the street infront of the neighbors house. They said they would be back the next day to pick it up and didn't show for weeks. I kept getting phone calls saying that my stuff is going to be put up for auction when my stuff was already in my house and I have been moved in for over a week. Every time I called customer service to schedule a pick up they said my account is on hold for a past due balance. I did not have a past due balance I paid all my bills on time because my credit card was on file and was automatically debited every month. I called pods and arranged a drop of for the pods for February 6th and they never showed. (I had emails to prove all this). The pod never arrived I called and they said a drop off was never scheduled! So I had to schedule again for the following Saturday because they couldn't deliver pods that day. So that made me have to live in a house with no beds or kitchen supplies for a week with three kids. No furniture or cooking utincels!!! After my pods were delivered on the 13th I received an email saying that my account is past due for a very large amount and they charged me redelivery fees (which I never made any redelivery's) and that they were putting my stuff up for auction but they never showed up the first date I arranged! I told them I have my stuff and already moving in. They told me they had no record of it and a week later they said I asked to redeliver on a different day? Omg! All of this is lies and FRAUD! They didn't even know I had the pods and was moved in. They continued to call and claim a balance was past due for redelivery charges and my stuff is being sold at auction. I would tell them my stuff is moved in and their pod is out front empty waiting to be picked up. They would say sorry and promise to fix it and arrange a pick up. After two weeks of this, all I wanted to do is get the pod picked up. It was empty, all of my stuff was moved in and it had been out on the street for 2 1/2 weeks. I had tickets from the police for it being there (which I got waived thank goodness). I contacted so many different cooperate people thru emails and phone calls. No one would return any of my emails or left messages. They finally picked the POD up 2 1/2 weeks later and never heard from them again until last night (almost exactly a year later) I got a call at 8pm that I was sent to collections over a past due balance of redelivery charges.....I'm so upset it's been a year after this night mare and it's back. I will NEVER use pods! I'm going to court tomorrow to file an action against them.

 9 years ago (24-01-2017)

I have used PODs on 2 separate occassions:

First for storage as I prepared for my garage sale...was able to get really organized and sell a lot of items.  Then I had a "storage wars" sale after all was done and some bought the entire contents of leftovers.  Great experience.

Second for emptying out the contents of my home so I could have hardwood floors installed.  It was great that I did not have to hire a moving company to move my stuff elsewhere.  Very easy would definately recommend to anyone who needs storage solutions.

 13 years ago (25-01-2013)

They are next door to PODS and you can make an appointment with the people in the warehouse office and get your stuff the same business day.

 17 years ago (18-06-2009)

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