PODS Moving & Storage

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Address: 2 Van Buren Blvd #21, Guilderland Center, NY 12085, USA

Phone: (888) 394-8530

Website

State: New York

Zip Code: 12085

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Reviews

Nightmare Experience with PODS

My son and his family moved on Thursday and had made arrangements to have their pod delivered that day.  Pods told them the  truck broke down and they could not deliver until Friday.  Now if you have a business dependent on a truck..don't you have a back-up plan? After all people take off from work to be there when the pod arrives.  It gets worse, the pod was not delivered Friday.  It was promised that it would be delivered by 5:00pm on Saturday but Saturday came and went and the pod was still not delivered.  My son was then told that it would not be until the following Thursday because he had to go to the end of the list of deliveries!!  WHAT???  What kind of service is that?  It should have been moved to the top of the list.  I called and talked with management, who unfortunately are in Florida, so I got told more than once that "their hands were tied".  Really and you are management and can do nothing???? I was told the manager at Schenectady had "reached out" to my son.  What exactly does that mean?  Leave the "Kum-bye-Yah" for the campfire and deliver the pod.  Do what you said you would do.  Be honest! Stop lying.  By the way, the number of lies we were told were copious!.  Finally, the manager in Florida said he had contacted the territorial manager and that the pod would be delivered on Monday morning.  MORE LIES...MONDAY CAME AND WENT WITHOUT ANY POD.  Are these the kind of people you want to do business with and yes, this delay has caused the use of the pod to go into a new month for a new fee.  Pretty sneaky and despicable way of making money.  Think before you use this company.

 8 years ago (15-08-2017)

This was by far the WORST experience I've ever had with ANYTHING in my entire life. 
My husband separated from the military and got a job offer in New York. This meant we had to pack up all of our stuff and move it from Raleigh to Albany NY. The initial quote experience was fine, nothing terrible and the delivery of the POD went smoothly too. The nightmare started to unfold when it came time to have it delivered to my new address. 

I was charged for a month of storage that I wouldn't be utilizing which made me a bit agitated. When I called to inquire about the charge I was reassured that I would be able to get the full amount refunded (roughly $300) as long as my container was emptied by that Saturday. Well now that I've got $300 out of my account and I just spent an upwards of 2500 to get the keys to my new place, I didn't have enough money to have the POD delivered to the house anymore because that was a separate charge. No big deal, we had planned to just empty it out ourselves with our truck and a Uhual. 

I had called a few times during this work week to confirm everything that I had been told and to get my access to the POD the next day (you have to call 24 hours in advance to be able to access your POD). I was told every time that yes, I will be refunded as long as it is emptied by the end of the day Saturday. Well come Friday when I call to get my access and I just want it confirmed once again, all of a sudden that's not correct. 

Knowing that I was told by the end of the business day Saturday at least twice, I let them open up a call review so that I could get my full amount refunded like I was promised. In the mean time, I got my access because Saturday morning right as PODS opened, I was going to pack everything into a Uhal and be done with it. 

Saturday morning at 10 am ( an hour after they opened, we had a slow morning) I show up at PODS and my container is no where in sight. My husband goes up to the man loading one onto a truck and tells us he's just a driver, he can't help and the two other men at the location are nowhere to be found.  Nobody could tell us where our POD was or what was going on because there was nobody there. I had to call customer service (15 minute hold, fun) and they couldn't help me either. They tried to call the manager at least 5 times but he didn't pick up. I had to sit in a uhual with my husband, 5 year old, and dog for 4 hours until they could bring our POD down after they finally located it. 

Now remember, I had to have this POD emptied by the end of the day Saturday to get my money back and let me tell you my husband and I loaded up that uhaul sooo quick. 

A few days later I get an e-mail saying that they reviewed my one phone call and that they started the process of refunding my money. I was told it would take 7-10 business days at the most. Well color me shocked when it's going on 12 business days and NOTHING. I tried calling PODS yesterday and when I was connected to the person that was handling my issue, I was disconnected. 

Do NOT use this service EVER. Also don't both with the insurance that's an extra 100$ it covers next to NOTHING. The representative that I spoke to when I first made my quote made it seem that it covered anything major being broken no matter what. My husband and I packed the POD the way it was recommended in the videos and still my dinning room table was broken along with a couple other pieces of my furniture. This however, is not covered by the insurance because they claim it's user error. 

In the end unless 100% necessary, DO NOT USE THIS SERVICE. It's expensive and you will be left with broken belongings and a massive migraine whenever you have to deal with them.

 7 years ago (13-10-2017)

This has been the most frustrating move I have ever had! You can not speak to anyone locally you MUST use the website or the central office in Florida. So, when the central office is down (Hurricane Irma) you can not coordinate any of your needs locally!

 7 years ago (13-09-2017)

My experience with PODS was terrific.  They delivered the POD on time as scheduled.  It was clean, held all the furniture we needed to put into it while we were having hardwood floors installed throughout a 5 bedroom house. It was watertight, we had several strong storms while we had it and there was no leakage. It was easy, they came placed where I asked and came back a month later and hauled it away. No damage to my driveway or lawns. I would use it again in a heartbeat!  Hope everyone else is as lucky with their experience.

 9 years ago (09-09-2016)

Both of my PODS were delivered on time and in the correct orientation for easy unloading. PODS is a great service and made our move cross-country far easier than it would have been without it.

 9 years ago (26-07-2016)

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