PODS Moving & Storage

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Address: 5000 Park Rd, Benicia, CA 94510, USA

Phone: (888) 394-8530

Website

State: California

Zip Code: 94510

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Reviews

Worst business/service experience of all time.  I cannot stress enough: DO NOT DO BUSINESS WITH THIS TERRIBLE COMPANY! If you move out of the area, the fee to send your pod is HUGE.  Mine was picked up in Concord, CA and stored in Benicia for over a year.  I moved to Sacramento- ship my Pod from Benicia to Sacramento?  $1100!  Then you have to wait.  And keep paying storage fees.  Then there's the billing.  1 day late?  you pay a fee.  Make your next payment on time?  They'll subract the fee from the previous month, so the current payment is not in full and guess what: another late fee.  And forget managing or monitoring your account on their website.  Every time you click "manage my account" or try in any way to see your payment history, you get an error message.  So the fees can start adding up without you even realizing it!  Then if you want your Pod delivered, or you just want to go to the storage facility and access it, you cant... that's right, pay those fees.  And I'm telling you, they have a great system to keep adding them up.  Oh and if you just want to go to their facility, to maybe get an item in our out of you Pod?  You cant call an individual facility.  You have to call the main switchboard.  And you must call at least 24 hours in advance or they will not unstack your Pod for you!  Yep, more time, and more money to charge you.  Absolutely the worst service and worst experience with any business I have ever had.  Look on Yelp- they are terrible!  Then all of Pods' responses are the same automated, "please call us so we can address... blah blah blah"  Absolutely never ever again.

 8 years ago (02-10-2017)

I could not have done my complicated move without PODS.  They were true to their word and I had access to my POD with 24-hour notice and they stored it as long as it took to find my new home.  Deliveries and pickups were always on time.  The crew from Helping Hand was fantastic and assembled furniture, hung paintings and did not leave until everything I could not do for myself was done.

 8 years ago (19-05-2017)

I will never use PODS again! Half of our stuff, that was packed well, was broken or damaged due to roughness of movers. We are new to CA & within hours of our POD arriving to our new home, that no one knew about, it was broken into, all our stuff drug out & lots of expensive valuables stolen & the rest of our stuff left in the rain!  No doubt this was an inside job of the employees & their friends!!

 8 years ago (28-03-2017)

The PODS delivery guy was great, working with the corporate office on the delivery and pick up was an absolute joke.  Was never able to speak with anyone who seemed to have a clue what was going on.  They tried to deliver two pods to us, after saying we had never ordered the first one, tried to overcharge us multiple times, charged us for an entire month after the POD had been picked up.  When we did go to pick up the POD they said we never called in advance to let them know.  It was such a time consuming, long drawn out horrible experience I would highly recommend finding another way to move items.  I would never use this company again.  The  one star is for the guy who picked up the POD, he was very friendly and efficient.

 9 years ago (13-09-2016)

If you need super convenient moving and storage done at your own pace, PODS is it. PODS makes life so simple - 
Drop off a pod, when ever you like
Pick up the pod, when you are ready
Store the pod as long as you like
Delivery the pod when the time is right
Thank you PODS

      
      
      
 9 years ago (11-09-2016)

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