Pollo Tropical

Reviews, get directions and contact details for Pollo Tropical

Address: 18710 S Dixie Hwy, Miami, FL 33157, USA

Phone: (305) 254-0666

Website

State: Florida

City: Miami

Zip Code: 33157

Opening Hours

Monday: 10:30 AM – 12:00 AM
Tuesday: 10:30 AM – 12:00 AM
Wednesday: 10:30 AM – 12:00 AM
Thursday: 10:30 AM – 12:00 AM
Friday: 10:30 AM – 12:00 AM
Saturday: 10:30 AM – 12:00 AM
Sunday: 10:30 AM – 12:00 AM

Update Info

Similar places near

Grand China Restaurant 116 meter I’ve been eating at Grind China since 2005 and it was great, but it seems like they c...

Pinecrest Bakery - Cutler Bay 188 meter Fantastic pastries. Love the guava filled and the mango filled ones. Always fresh and...

Taco Bell 379 meter Always quick and fresh. I won an Xbox here. The codes on their boxes have always be...

Macita's Restaurant & Bakery 406 meter The consistency in which they screw up and forget your orders is simply... mind-blowi...

Popeyes Louisiana Kitchen 408 meter Placed an order yesterday and it was incorrect. Spoke to Jamesha and she was very hel...

IHOP 493 meter It's food is nothing special. There is great variety in the menu which says somethin...

Pubgrill 495 meter Best lunch I've had in weeks. Service was quick and friendly. Great vibe, and I met s...

Burger King 558 meter I have been living in this neighborhood all of my of my life and when I say I have ...

Jerry & Joe's Pizza 631 meter First time there service was A + and food was well worth the price

Yoko's Japanese & Sushi Bar 676 meter Great food, nice people, good energy. Just make sure is open because it opens for lun...

Hole In The Wall Tavern 693 meter Taco Tuesday is the best! Their food is delicious. Great wings and beer specials. Als...

McDonald's 754 meter There's some McDonalds nice renovated but the employees looks that the don't ca...

Mekong Chinese Restaurant 841 meter I never give reviews but this is the first time I order from here and I have to say, ...

Sabor Peruano Restaurant 856 meter Food is tasty...but so small amount of food for what they charge...I wouldn't recomme...

Steve's Pizza 862 meter Excellent pizza, great food and service. For delivery because the are so busy, may ha...

Carlos Seafood Restaurant 980 meter The associates were ok, they need to work on a more excellent customer service. The c...

China Mei Chinese Restaurant 990 meter The food is very Delicious and the staff are very nice love eating here.

Julio's Italian Bistro 1 miles It’s a little more than I like to pay for pizza, but it’s worth it. I like the thin, ...

Reviews

Customer service at this location is terrible. The sauce lady is stingy with patrons who would like to borrow the oil and vinegar, instead of being on top of cleaning tables she is routinely just standing around and chatting away with another female coworker. Also the ladies behind the counter doing the final preparations for the food and calling out the customer's order numbers are oblivious to a customer standing and waiting to receive assistance with a special request. I had to say "excuse me" a couple times before the one lady acknowledged me and asked how she can help. I asked if she could cut my chicken, she replied with "aren't there knives at the sauce bar?" To which I stated "yes, but I'm asking you to cut it for me please...." She then cut it for me fine, but both experiences with both ladies were a little concerning. The "old school Cuban Grand Mother" might be charming for a novel customer, but for someone who frequently visits this establishment it is somewhat undesirable. In addition, the tables are off balance, making it difficult to eat comfortably. The food was great, as always, but the customer service needs to improve.

 9 years ago (26-01-2018)

Very spacious design, food was freshly prepared and staff was friendly. Cleanliness was my major issue, floors, dispensers, displays etc.  drive through was efficient, ample parking and speed of service was not an issue.

 8 years ago (22-05-2018)

Food good, feel fresh, and for good price they have good specials. Only problem here the service is a little bit slow , and huge lines to order sometimes, the should hire more people at least for the rush hours.

 8 years ago (27-03-2018)

Came there last night and had an awful experience. When my friends and I tried to Relay our issues (missing cups, missing order) we were ignored completely because we said it in English. When I translated it into Spanish we actually got spoken to. When I got home I found that I actually had the wrong order, losing out on a total of 2 wraps.

Came this morning and relayed what happened. Received 3 wraps for free and was offered fries as well. Thanks for setting it right, but please get your night shift in order

 8 years ago (24-02-2018)

My cashier " Ashley " did an Excellent job with my order and has a beautiful spirit with her job. She help me with some choices for my order and the meal was outstanding. Very good restaurant for your evening meal. 😊

 9 years ago (04-01-2018)

Comment on this business

Map, Satellite View
Street View

to add Pollo Tropical map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=pollo-tropical&id=203528&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/pollo-tropical-i203528.html" target="_blank" title="Pollo Tropical">Pollo Tropical</a></p>

Pollo Tropical

Reviews, get directions and contact details for Pollo Tropical

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies