Pottery Barn

Reviews, get directions and contact details for Pottery Barn

Address: 7301 S Santa Fe Dr #650, Littleton, CO 80120, USA

Phone: (303) 794-5220

Website

State: Colorado

Zip Code: 80120

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

If I could give 0 stars, I would. When my fiancé and I were in the store ready to shop for and order a couch, we were not paid attention to for quite a long time. Finally, when Mirandola, a design studio specialist, walked up to ask if we needed anything, she stopped us before we could answer and asked an older woman if she needed help first. She obviously did not think we were worth her time. When the woman replied that she was already being helped, Mirandola turned back to help us. When we explained what we were looking, for all she would tell us was that it wasn't in the store. But then she said, "well I want to sell you a couch here because it will save our store and our jobs." We had to poke and prod for her to tell us what other options were available. It wasn't until she noticed my fiancé's engagement ring that she started to treat us better. She obviously did not think we could afford a couch since we look young. She then says, "Okay well you guys are obviously going to want the cheapest fabric, correct?" We didn't know what to say. So then we continue into looking at quotes and she then asks us how old we are. We tell her that we are both 23. She then says, "I don't mean to embarrass you but I'm obviously not worried about your age seeing how much you probably spent on that ring." Again, we didn't know what to say.

This was absolutely the most uncomfortable, prejudiced and utter disrespectful buying experience I have ever had. Why would we be in the store ready to purchase if we couldn't afford it? We will never purchase from Pottery Barn no matter if it is a store or online. If she was truly supposed to be "saving the store" then don't you think she wouldn't try to size up her customers? Employees at this location are terrible, unhelpful and disrespectful. Buy your furniture elsewhere.

 7 years ago (27-01-2018)

Great items to choose from, staff was a little difficult to get a hold of but wont stop me from coming in and enjoying everything that they sell here.

 8 years ago (18-09-2017)

The employees including the manager need to be trained in how to provide customer service.  They are more concerned about giving excuses than correcting the problem when they had made the mistake.  Companies show their true colors when trying to satisfy an upset customer, and the staff at pottery barn have no clue and will make make the situation worse. 

 10 years ago (22-12-2015)

Always friendly staff

 8 years ago (03-08-2017)

I love the products but I never feel helped or welcome at this location. None of the employees ever greet me or ask if I'm finding what I need, in fact, they never speak to me whatsoever. Coming in as a younger single woman, it seems as though the couples and those who are obviously older than myself take precedent. It's unfortunate that a customer should be made to feel ignored entirely. I'd rather do my shopping on the Pottery Barn website. 

 10 years ago (15-08-2015)

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Reviews, get directions and contact details for Pottery Barn

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