Pottery Barn

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Address: 1230 Burlingame Ave, Burlingame, CA 94010, USA

Phone: (650) 348-0668

Website

State: California

Zip Code: 94010

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Reviews

Loved the Vintage Linens,place settings and stemware..visiting from Naples Fl with 3 sisters from Belmont ,Alameda and Santa Rosa. Tulia .. 

was super friendly and informative. The 4 vintage sisters absolutely loved the vintage theme of stores display.

 8 years ago (18-07-2017)

One of the most beautiful carpets, curtains and the softness pillows. Elegance and style. Feeling like home at Christmas. 
The decorations on Christmas trees are unique and unforgettable. Many are made of stylized inhabitants of the ocean.
The staff is kind and professionally. Of course, everything can be ordered online, and replaced if you do not like. Hot recommendation is to personally talk and consult with the ladies in the shop.

 9 years ago (02-08-2016)

Today my Husband and I did a walk through at Pottery Barn, in hopes to find a beautiful bed for our daughter, who is going away to College. I'm all about customer service and in all honesty, we had a terrible experience. As we walked through Pottery Barn, not one Sales Representative said Good morning or a quick hello. We were never approached. As we decided to walk out feeling disgruntled with the lack of communication and customer service. I hear a Sales Representative say hello and good morning to two lady who walked in minutes after us. Will never return to this establishment. Lost out on a huge sale. 😑

 9 years ago (27-08-2016)

Picking up a table I ordered was a joke. I was told to call an hour prior to arrival, didn't get the table for 3 hours. And I drove all the way from Novato. They said that a manager had to open warehouse and she wasn't going to be there for a while. When I got there I had to wait forever. Then they told me the pickup place was down the street.  Driving around was brutal.  Then had to wait for them to find it. There was a mgr there the whole time that could've opened the warehouse.  She told me she couldn't because she was sick.  The moral of the story is don't believe it when they tell you to call an hour before for pickup. 2 stars because the lady I ordered the table from Over the phone was really nice. I Just don't appreciate half of my day being wasted.

 8 years ago (24-03-2017)

Dear Pottery Barn,

It was so kind of you to allow me to order and pay for a piece of furniture so quickly. And the white glove delivery service made me feel so special. Now after sitting on hold three times for 10 minutes each with no one answering the phone to schedule my delivery is just a bigger let down than it would have been had I just thought you'd end up in the same customer service category as the DMV. 

Won't make the same mistake twice.

 10 years ago (26-10-2015)

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