Pride Computer Systems

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Address: 416 3rd St S #101, Jacksonville Beach, FL 32250, USA

Phone: (904) 242-9522

Website

State: Florida

Zip Code: 32250

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Reviews

I highly recommend Pride Computer Systems. They are extremely reliable and helpful. I had lots of question about a new system and they were able to answer all my questions in a timely manner and with great explanation.  To not hesitate to use them for all  your computer needs.

 9 years ago (02-02-2017)

Absolutely reprehensible.  My computer crashed just days after they "upgraded" it.  They refused to even return my calls.  They made no attempt whatsoever to make things right. Wouldn't recommend them to anyone!!!

I had gone to the Apple store because my computer was running slow.  They ran every conceivable test on my computer and found nothing wrong with it.  They said it was running slow because I ran many programs that used a lot of memory.  The solution was simple and inexpensive: purchase 8 GIGS of RAM and have someone install it for me.  It was not a service they provided.

They told me exactly what to purchase.  I went to Pride Computer Systems because it was right by my house. Pride Computers convinced me that, in addition to the additional memory, I should allow them to install a new hard drive.   I agreed.

Within 6 days of the installation, my computer stopped completely.  It would not even turn on.  I called them immediately and said I would bring the computer in.  

Their employee, Audra, plugged it in.  It wouldn't turn on.  Within minutes, without opening up the computer, without attempting to run any tests, without even being able to turn it on, she promptly declared said, "It was struck by lightening. It's totally unrelated to the work we did on your computer.  We can't fix it but we'll charge you an administrative fee to send it to the Apple Store."

I was outraged and replied:  "Do you honestly expect me to believe that I was in here 6 days ago, you did major work on my computer, today it won't turn on and it's not related?  That my computer was struck by lighting?  I don't believe that for a minute."My computer had worked fine the night before.  It was not plugged in overnight.  I worked on it until the battery died and the next morning when I plugged it in to charge it, it would not take a charge.

I took my computer to Apple and told them what happened at Pride Computer and they laughed OUT LOUD at the suggestion that it had been "struck by lightening"  In the exact words of the Apple employee, "What he did was perform open heart surgery on your computer.  And plenty of things could go wrong and obviously did go wrong."  The Apple employees spent hours trying to get my computer running again.  This is the same computer they had just spent hours testing and had found nothing wrong with.  Now, it wouldn't work at all.

I had no choice but to spend $2,000 to buy a brand new computer.  In addition, I lost at least a full week's worth of work getting my computer up and running again.   My computer is not a toy or a hobby.  I am self-employed and my entire income comes from my laptop.

What astonished me most was the way I was treated by Pride Computer Systems.  When they first repaired my computer, I wrote a great testimony about them on my very-active Facebook page.  When the owner thanked me, he asked me if I would write a favorable review on Google, which I immediately did.  He promised me that if I wrote the review, he would provide a free future service.  

Yet after destroying my comptuer, he refused to even return my call.  I called him from the Apple store before making the purchase of a new computer, to see if he would attempt to repair or make it right.  I called him on the way home from the Apple store to see what he would do to make this situation right.He never even returned my calls!  Never to this day.

So I was out $2,000 for a new computer I should not have needed. I lost a week's worth of work.  And on top of all of that, when I disputed the payment through my credit card company, Pride Computers deceptively used the favorable review I had so graciously written against me.  So I had to pay them to destroy my computer.

I'm amazed they are still in business.   It was by far the worst experience I've ever had with any company.

 8 years ago (23-03-2017)

High integrity, fair priced computer repair.  They diagnosed my computer's problem quickly and didn't try to sell me anything I didn't need.  Good vibes all around.  I'd definitely recommend their services to anyone in need.

 9 years ago (08-09-2016)

Helpful computer repair guy

 8 years ago (13-11-2017)

Got my harddrive replaced a couple weeks ago, no big deal. Woke up one morning to find that the screen of my 2012 iMac had fallen off and broken. Now the guy is saying he can't absorb all the cost required to fix the screen, it's my fault that I have an expensive machine with expensive parts. Stay away from this place, I should have just gone to apple in the first place to replace my drive where they guarantee their repairs. Lesson learned. 

This guy still doesn't get it. I'm not expecting a guarantee on the entire product, but I do expect you to guarantee the work that you do. Assembling the iMac so it doesn't fall apart is part of the job you were supposed to do. I got my refund, now I have a harddrive AND a screen to replace. This place is the WORST!

 9 years ago (03-11-2016)

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