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Prince George's County Social Services

  1. Maryland
  2. Maryland Local Government Office

Reviews, get directions and contact details for Prince George's County Social Services

Address: 4235 28th Ave, Temple Hills, MD 20748, USA
Phone: (301) 909-7000
State: Maryland
City: Temple Hills
Zip Code: 20748


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
I wanted to take this opportunity to say that I have seen tremendous improvement to the DSS at the Temple Hills Location since my last visits on January 19, 2018 and January 29, 2018. #1. The first thing I noticed was no desk for the guard they are where the check in attendants used to be, Makes more sense to have them show my identification there.#2. I noticed the handicapped chairs, even though persons who are not handicapped will sit there. #3. The check in line was different and moved faster. However, my experience did not start off well. My first visit for my re-determination was a 2 hr wait; which I didn't understand because the last time I came to visit DSS I did not have to wait that long. I later learned that the front desk attendent gave me a P on my ticket number. When I came for my Re-Det. this year the desk attendant did not give me a ticket # beginning with P; hence why I ended up waiting longer. #4. What I appreciated is the Case Worker servicing me noticed I was disabled and asked me why the attendant in the front did not give me a ticket with the letter P. I told her I did not know but I would remember next time I ever had to visit. During my interview with her, I was missing a document and had to come back. She instructed me to let the person at the front desk counter know that I was coming for a drop off and that my wait should not take long. #5. Again, I told the front desk person why I was there. She gave me a ticket number with the Letter S. I waited for about 20 minutes. The person servicing the S clients in the back asked me why did they send me back there when they could have just scanned my document. I told her I did not know. What I appreciated from the person servicing window #5 is the extra mile on her part. She told me to have a seat and went to the counter for #1 & she addressed them at front desk and told me to go to counter for number 2 and addressed the situation. She then came back to me and told me to go to counter #2 where the person scanned my document and I was done. I appreciated the excellent customer service from the case workers who serviced me. Cudo's to them and the guards covering the desk now. They are on point. I see the improvements. Keep up the efforts! It is making a difference. Last but not least I received a call back! Never since my experience's with DSS would I ever receive a call back. I received a letter saying I did not come in for my interview. I did come in. I called the 800#. I was told how long my wait would be (60 minutes) or I could leave a call back number. I left my callback number AND I RECEIVED MY CALLBACK BEFORE THE 60 MINUTES. i WAS SHOCKED. THE MATTER WAS TAKEN CARE OF AND I DID NOT HAVE TO COME BACK TO THE OFFICE. OUTSTANDING!
7 years ago (06-02-2018)
Came to get some help, had to reapply because they botched my re-determination process.I go in, im going through the process and in the middle of it I get talked about and teased by two ladies who were staff! Im disabled, I know Im odd, strange but ffs act professional. This place needs a complete overhaul, staff and service. Although the security guard is always nice and a few staff persons were helpful. YOU PICKED A JOB THAT REQUIRES YOU TO HELP PEOPLE AND CARE FOR OTHERS IN NEED. WHERE IS YOUR KINDNESS AND RESPECT FOR THOSE YOU ARE SERVING? Not even mad I got talked about, thats nothing new. I just think about the piss poor job they're doing and all the others theyre screwing over. I left without completing the process, rather take my chances and struggle. Something needs to be done about this immediately.
7 years ago (29-12-2017)
They never even answer the phones...how can i be on a 30+min hold. Aboslutely ridiculous. If i could rate 0 i would! Hire new able and willing ppl quick....My God! Just because this location is in a highly minority populated demographic does not given them, the state or govt. The right to have people on staff who provide such deplorable service! Unacceptable! 😒
7 years ago (20-10-2017)
I have been here since 11:46am still no service called five A numbers since I have been here and my number is A110. I have never had this much of issues with this place. The people who work here are not professional at all. The workers here wait until the end of the day to start calling people back. Like are you getting paid to work or are you getting paid to sit on your ass. Clearly they get paid to do nothing and they don't care.
7 years ago (18-01-2018)
They never ever answer the damn phone!!!! They think we like getting up early in the morning to stand in line just to talk to somebody...its ridiculous!!!! Idk why they have a call center when they never answer the phone!!!!
7 years ago (22-11-2017)
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