Professional Plumbing & Heating

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Address: 1754 Rock Cliff Dr, Martinsburg, WV 25401, USA

Phone: (304) 263-5874

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State: West Virginia

City: Martinsburg

Zip Code: 25401

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Reviews

I can't help but feel I was taken advantage of, being a single woman. Leonard came into my home and was as nice as can be. He talked and 
In fact, that's just about what I ended up paying for, conversation! He would even come down the hallway to talk to me in my kitchen. He took out my bathroom facet and replaced it with a new one. Granted, he had to cut it off, but that still only took a minute. He was in my home from 1205pm to 2:30pm. The actual "work" he performed was an hours worth. He charged me for 2 and 3/4 hours. I'll have to say, I am feeling very used by this company. There is no way this job should have cost me $249. I thought the days were gone that a woman couldn't take care of her own home without thinking she needed a man there to get the businesses to do their job without trying to rip the customer off. This experience has left me feeling very depressed and unworthy.  Yes, my facet is in and working very nicely. But I would like the owner to know that Leonard does not have the proper work ethics. I would really appreciate half of my money back. This company will not get any recommendations from me, and I will gladly tell how I was made to feel. This will also be reported to the BBB.

After reporting this to the BBB, and months of this company still trying to make it look like they did nothing wrong and I was just a crazy lady, they finally agreed to refund me what I asked for.  That was on January 4th, 2016. Now it is April 8th, 2016 and they have not sent my refund. Don't trust this business!

February, 2017, still have not seen the refund they promised me on the BBB complaint. Guess they just wanted to shut me up.

 8 years ago (21-02-2017)

I was sooooo surprised when I searched out this company to give a review that it has a 1 star rating. If it was possible to leave 0 stars i would. Apparently the only reason you should call these people is if you have a leaky faucet. Anything more complicated they will refuse. And even then the "plumber" will likely be rude and act like you're wasting his time. They need to either drop the name 'Professional' or 'Plumbing' from the business name.

 8 years ago (01-03-2017)

Leonard talks, talks and talks. Be prepared to pay for that conversation because the hours he spends talking to you is counted in his time spent at your home. He spent 2 1/2 hours working but we got charged for 5 1/2 hours.  Called to complain about the bill and his foul language. Was told owner would return my call. Still Waiting for that return call. Will not recommend

 9 years ago (03-03-2016)

Drove by my our house twice, left, and then called saying they could not make it up our driveway. They did not even attempt to make it up our driveway. If you're un-willing to work then close down shop. You're worthless to us in need. 

 9 years ago (19-02-2016)

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Professional Plumbing & Heating

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