Professional Realty Management

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Address: 100 S H St, Bakersfield, CA 93304, USA

Phone: (661) 327-9323

Website

State: California

City: Bakersfield

Zip Code: 93304

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

UNPROFESSIONAL REALTY MANAGEMENT, 100 S H St. Bakersfield, CA 93304

If I could rate lower than 1 star - I ABSOLUTELY would. The very first time I walked in to inquire about a property and get a key to view it, there was two other gentlemen (one I'm assuming was a manager?) having an INCREDIBLY loud conversation right in the middle of the lobby as I was attempting to speak over them with the lady behind the desk - to the point that I had to repeat myself several times JUST in order to be heard over their obnoxious chatter.

I obtained a key, checked out the property, and then took out an application. I returned the next day to submit it and pay my credit check fee and ask a few questions to finish the application - there, yet again, was ANOTHER pair of gentlemen having an even LOUDER conversation that once again forced me to repeat my questions over and over to be heard by the receptionist.. In my opinion, this is extremely rude when there is a potential client in the room. Anyone else agree?

Just for reference - I was denied - which is 100% fine with me and not at all a factor in this negative review, as my credit history is my OWN responsibility to manage - no one else.

However, it is purely the lack of professionalism of the people working in this office. Afterward, I requested to speak with a manager in order to discuss my application further and maybe suggest paying 2-3 additional month's rent or a higher deposit... and this is when they started giving me the run around. Repeatedly, they promised to have a manager call me and not ONCE did it ever occur. They didn't even bother to ask for my name OR number either time!

It seems like once they had processed/denied my application, all of the professionalism went out the window. Every contact witht them since has been incredibly dismissive and rude. The two ladies that work in the front HAVE to be relatives or friends of the owner of the company, because there is absolutely no way they would be employed in a position that involves so much customer interaction otherwise..

I will ABSOLUTELY be submitting an additional review, and possible complaint, to the Better Business Bureau and I highly discourage ANYONE from ever using this realty company.

Best of luck to all the rest of you looking for a home!

 9 years ago (02-03-2018)

Never will rent from them again!  I let them know I had a roach problem. I was informed that they were responsible for sending someone out to spray for bugs.  No one ever came. I called about 2x a week for 2 weeks, 3rd week, I called daily.  Each call, they assured me THEY would send someone and it would be covered by them.  My very last call about it, I said "I have a baby in my home, i don't want roaches all over. A few people have told me someone will come out and nobody has come 3 weeks later" and made a point that this was extremely important to me.  The lady then said something along the lines of "if you truly care about your daughter, you Would've taken care of it by now rather than keep calling us".  I was so mad!  This was my first apartment as a young adult, and I made sure to ask on my first call if it was covered by them or me, in order to be sure what to expect.  So not only did nobody ever come, but I was insulted as a parent. I understand companies get busy, fall behind, and I can be patient, but this was NOT ok.

 9 years ago (17-08-2017)

No one meets you at rentals, sometimes they can't give you proper info on a property, you have to pay a deposite for s key. Last time I used this place the key didn't open the door and the key got stuck in the door. So I never got to see the property

 9 years ago (03-06-2017)

UNprofessional Realty Management.

 8 years ago (02-05-2018)

I have a relative who rents from them , yes!  I agree the girls in the office are very rude and unprofessional. When you ask to speak to their manager regarding their rudeness and unprofessional behavior they will NOT transfer you or even let you get pass them to fix the issue. This Company has been around for years, I think if they want to make some positive changes they should start with hiring people more professional that are a little nicer and have experience with customer service.

 10 years ago (09-10-2016)

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Professional Realty Management

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