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Reviews, get directions and contact details for Public Storage

Public Storage

Story

More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 11421 Ulysses St NE, Blaine, MN 55434, USA
Phone: (763) 392-4299
State: Minnesota
City: Blaine
Zip Code: 55434


Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 9:30 AM – 5:00 PM

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Reviews
Terribly maintained storage units. I rented a unit and the next day we got a snow storm. I hadn't put anything in the locker yet and went back 3 days after the snow storm to start putting stuff in. When I got there I opened the locker and found a pile of snow and ice inside the locker unit. I unloaded some things into the locker and then went to the front office to speak with the manager. I be asked her if someone from maintenance could fix the door because when it's closed I can still stick my arm under the door. She told me no they won't fix it and wouldn't even look at it. Her solution was that I should go buy a pool noodle and stick it on bottom of door to fill the gap. I told her that was not an acceptable solution. I just rented the unit and was just moving into it and it's not my responsibility to fix their unit. She told me there was nothing she could do about it. I asked her to cancel the storage then and refund the money as I can't use the unit. She said no we don't offer any refunds. I explained to her that I just got it and haven't even used it due to this problem. I couldn't put my stuff in there when animals can get under the door and make a home in my stuff. She said she understood but Public Storage isn't interested in fixing anything there and it's not an uncommon problem there. DO NOT WASTE YOUR MONEY RENTING THEIR UNIT. I'm in the process of disputing their charges with credit card company now. They are a total fraud there is many other options in Blaine. Use any of the other ones they can't be worse. Also ignore most of the 5 star reviews, they actually pressure you into print a 5 star review on Google at checkout before you even enter your storage unit. I said ok I'll do it when I get home. The guy helping me that day said just take your phone out you can't do it now. I told him no I'll do it later if I decide to and should've known something was up when they were pressuring me to leave a review before even using their services!
7 years ago (23-04-2018)
I would highly recommend public storage to anyone in need of a place to store their stuff! Edwina is very heart warming, friendly and I would have to say my experience with her has been one of the best customer service experiences in a while. Keep up the great job!!
7 years ago (03-05-2018)
Couldn’t closed my storage door due to ice so I took my lock off. No one was in the office, This was on 4-5-18, and it was during work hours. So I couldn’t tell anyone that I took my lock off. The very next day I receive an email that my storage has been canceled. I was also recently charged for the monthly bill on the same day. So practically I was charged full months payment for one day. I called the office today 4-10-18 and talked to Edwina the manager. She said it was my responsibility to tell them that I took my lock off, which i would’ve if someone was actually there. It was during work hours when I was there. No employees, or no vehicle around what so ever. She gave me an attitude and was rude when I was on the phone with her. They will not give me a refund even though I never canceled. Charged full months for only one day. My storage unit is rented out to someone else. She should have not rented it out until the full month for which I paid for and never canceled. They have lost a customer. Fcuk public storage!
7 years ago (12-04-2018)
Edwina was amazing! She was easy to work with, always understanding and made this stay in my 2 lockers exceptional to say the least. I couldn't have asked for better customer service and everything she did made you feel "special." Very highly recommend this location to others, easily! She's the best!
7 years ago (07-03-2018)
Edwina helped me get my late fee waived off because when I clicked the check mark for auto pay online, it never worked. Thank you so much for helping me out I'm getting me signed up for the auto pay. I recommend this storage facility to any people looking for one.
7 years ago (09-02-2018)
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