Q West Nail

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Address: 1919 18th St NW, Washington, DC 20009, USA

Phone: (202) 332-3001

Website

State: District of Columbia

City: Washington

Zip Code: 20009

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:30 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Lee is wonderful and does a great job. The place is peaceful, friendly and efficient. Nice work and customer service. It didn't last long.

 7 years ago (07-02-2018)

Q-West recently changed hands after a long time with same owners. I’ll admit that The transition was a bit bumpy at first but they have now hit their stride. It’s a welcoming place and I’ve only always gotten good service. I always recommend it to my friends. A good steady place in the neighborhood.

 7 years ago (24-12-2017)

I went on 1/14/2018 to get my normal pedicure, and like always, I’m asked if I want the Spa treatment, and I always say no. When I went to pay, I was told it was $33, and I asked when the price went up from $28? I’d only been there 4 weeks before, so was curious. The employee said I had my nails buffed. I stated that it was always included for $28. She back tracked her words a couple of times, and said I was right. I could see that she was trying to charge more. Needless to say, no tip, and I won’t go back. I was not happy about the lying. Not a good way to deal with a customer of many years.

 7 years ago (14-01-2018)

I have never been so disappointed in a nail salon as I was in Q West.  I went to the salon to get chrome gel nails and a pedicure yesterday.  First let me say that despite the fact that they use a bowl liner for pedicures, the rest of the place is so dirty that it negates that small gesture toward sanitation. I was already ankle deep in water when I noticed the floor looked like it has NEVER been mopped. The walls, nail tables, etc are also NASTY! They reused a for scrubber from a previous client without sanitizing it.  Hello athlete's foot or MRSA! They did a good job scrubbing my feet, but being forced to walk across filthy floors in those disposables flip flops literally made my skin crawl.  Then... my chrome gel experience.  The woman seemed to make up the process as she went. One finger at a time--polished and then under the lamp. The powder was put on after 7 layers of a base coat etc. The nails felt stickier than usual when I left. By the next morning,  i had lint, hair etc sticking to them plus smudges on every finger and the black base coat was showing at every nail edge.  I went back today to have they correct them. The same nail tech did a completely different process one day later....????...!!!!! This time she put the red powder on after 3-4 layers of the base coat and 2 layers of the clear top coat. I incredulously asked if she thought the red powder would get over my clothing and furniture... her remedy? Another top coat on top of it, then more powder then more clear coat.  When she was done,  i had 12 layers of polish and it did NOT look like chrome!!! What did I pay extra for chrome for????!!!! 
My nails  look like a 4 year old did them! The manager's solution to my complaint???"i will check into it." No offer of a refund or ANYTHING!!!Just 4 hours of my life down the drain.  I will need to wear gloves until I can pay someone to remove this sticky,  smudgy, non- chrome BS. Q-WEST, you do not train your workers on new processes by using customers as the guinea pigs.  I basically paid money so that your workers, could experiment with chrome nails. What did I get out of this?!

 7 years ago (03-12-2017)

Great place for a pedicure and manicure.  Very clean place.

 7 years ago (24-11-2017)

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