RE/MAX Premier Properties

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About

RE/MAX Premier Properties offers a full range of real estate services with a powerful combination of commercial sales, leasing and management and residential sales. We measure our success by the results we achieve for our clients.

Story

RE/MAX Premier Properties offers a full range of real estate services with a powerful combination of sales, leasing, and management of both residential and commercial properties. Our agents and staff are some of the most experienced in the industry and they are here to help you with all of your real estate needs. Whether you want to buy or sell a home, have an investment property that you need managed, have a business that needs a new location, or have a commercial property to sell or lease, we have the experience to assist you. Contact us today for more information!

Address: 5476 Reno Corporate Dr, Reno, NV 89511, USA

Phone: (775) 828-3700

Website

moc.vnseitreporpreimerp@nhuhsiewc

State: Nevada

Zip Code: 89511

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

I was renting through ReMax for 7 years and they have always been great to me. Anytime I needed something fixed, they always made sure to fix things right away. When I recently bought my house they helped in making sure that my move was as pain free as possible. I would recommend them to everyone I know.

 8 years ago (12-06-2017)

Susan Palmer was the worst slum lord ive ever come in contact  with DO NOT RENT FROM HERE!

 7 years ago (22-01-2018)

This is my first time renting from a large corporation, and I am overall, not satisfied. I feel like, my concerns are never addressed. They never work with me on anything. From the very start, they couldn't meet me at the place I was renting, I had to go to the other side of town, get the keys, leave a deposit - go check out the place, and all within their business hours. This was just a huge pain (at the time I worked during their business hours, so I had to take time off work to accommodate them). Then they charged me more than what was listed for the pet deposit... whatever... I paid it. Then they sent out an email asking if they could remove some garbage cans from our property, I replied to the email saying I would like to keep my garbage can, and a week later, only my garbage can was gone. It takes way too long to get things fixed, I reported issues and the landlord came over, brought the things to fix the issues, and then just stored them in my house - they have been sitting there for a year now. When I renewed my lease, I asked them if those things could be fixed, especially since rent was increasing, they said yes - but then nothing ever came of it. I asked for a parcel box so I could receive packages so the homeless people who live behind our unit don't steal them - they told me to get a PO box because they are unwilling to provide a box for packages. 

Bottom line, there is zero customer service. You pay them, you can live there. But don't expect your property to be maintained, or things to be fixed. You will have to constantly hound them if you want something done. You will always have to leave a message and response times can vary between a couple days or a couple weeks. I feel like as a customer it’s their job to provide service - and they simply don't. They will nickel and dime you at every junction. It's all about the money - not community relationships or unit management. I've been living in my unit for about a year and a half now and if it wasn't so hard to find somewhere else in Reno I would have left by now because I just hate the interaction I have with them. I feel like a money cow to them and nothing else. Bare minimum. 

They could improve this. They could follow up on service request. They could answer calls. They could respect your wishes when they ask to do something and you say no. They could meet you half way on improvements. They could check in and see if people are satisfied after work has been “completed”. And a big one, they could give us a freaking parcel box. 

Other things that would help – would be doing a little extra when working with residents or potential residents. Things like, meeting folks at the potential property – you know, answer questions, address concerns and issues together. They could be timelier in request for repairs. I’d be happy if I felt like they just cared. 

I’m giving 2 stars because the apartment is ok.

 8 years ago (23-06-2017)

renting from them has been easy.  VERY no sweat.  Getting good maintenance from them has been less than stellar...

 8 years ago (29-07-2017)

I am giving this a one only because it isn't possible to give it a -10.  This company has serious ethical issue. You can't believe anything  they tell you.  As a property owner, I wanted to ensure that my property was taken care of and that any needed repairs were done.  All ethical goals.  Luannda was assigned to my properties.   She tried to get me to do her work for her.  She never could get her act together and everyday, she had a new thing for me to fix.  NOT what I hired a property manager for.  It was endless.  She seeme4d incapable of formulating a decision or an opinion.  She just kept asking me to do her job.  After almost 3 months with this company, I told the broker, Kevin, that I wanted someone else to handle my property.  He assured me he would be back to me that afternoon with the name of the new person.  It didn't happen.  Note:  Don't  believe a thing he tells you.  In the morning I got an email that they had dumped their property management onto another company and had abandoned ship.  Here's the bad news, the new company had hired the Remax people.  So supposedly, we who where dumped like yesterday's dirty laundry will be handled by the same incompetents as Remax.  I'm taking over my own property management.

 8 years ago (29-08-2017)

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