Red Robin Gourmet Burgers

Reviews, get directions and contact details for Red Robin Gourmet Burgers

Address: 63 Centennial Blvd, Highlands Ranch, CO 80126, USA

Phone: (303) 470-7480

Website

State: Colorado

City: Highlands Ranch

Zip Code: 80126

Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 11:00 AM – 11:00 PM
Sunday: 11:00 AM – 10:00 PM

Update Info

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Reviews

I have mixed feelings about this Red Robin. Their are days that this place is really good and then their are days when I don’t really like this place. The older lady at the front that has been their since 1996 is unbelievably awesome at her job she knows what to do she makes conversation when walking you to your table and sometimes she even gets your drinks! I have had some really good service here and some pretty bad one. Well first things when I come here I play cards with my dad the tables are so sticky to be able to move the cards around! I have come in here by myself and with some friends I am a teenager and I have waited 15+ minutes for service because I think they just assume that kids will not tip 20% so why bother me and my friends group always tip anywhere between 20-40% because we want to be nice even with bad serviceI tip 19% I have come in sat down waited 10 minutes then another family comes In with adults and they get the service before me and then the waiter/waitress comes to me after and I feel like I am not getting fair service

 7 years ago (14-05-2018)

Really disappointed in my Mother's Day lunch/dinner :( I've been to Red Robin's across the nation and this one takes the cake for worst food which I thought would be hard to do considering it's a corporation and should be fairly the same across the board. Having worked in the hospitality industry for 10 years myself, I figured going at 4pm would be a safe bet. After lunch hours but before the dinner rush and when we arrived the restaurant was quiet as expected but ironically we had a 5-10 minute wait. Which didn't bother me one bit. What did bother me was my cold fries and the thumbprints in my sandwich with avocado all over it. Not to mention, I could count the number of sweet potato fries, that's how few there were. I was hesitant to send it back because it took so long to get 1 burger and 1 cold sandwich to begin with. However, once sent back, my plate came out much more presentable but there was nothing special about my meal. One I've had many times from there. My daughter's pasta was barely luke warm and dry. Our server was friendly but seemed to have gotten caught up in a larger party than our little family of 4. The inside was dated and not very clean, including the restrooms. I didn't see a manager once so that may have something to do with it. Overall, not worth returning to.

 7 years ago (13-05-2018)

Tried to go for dinner on a Tuesday night around 7:30pm with snow on the ground. Not a busy night for dining out. Was met with a restaurant full of open tables and a lobby full of people waiting 15+ minutes to be seated. After waiting 10 minutes and witnessing another customer's confrontation with the manager (who could care less) over waiting so long for a table, we asked if it was open seating in the bar area.  Went in and multiple tables were dirty and had not been wiped down. The whole restaurant smelled as though they were having trouble with the sewer line and had tried to cover the smell with cheap cleaning chemicals. (Floral and sewer smells do not mix well.) We left and went to CB Potts instead. Disappointed.

 7 years ago (20-02-2018)

I always try to return thinking so some how the service and food would improve....
We arrived and were immediately sat in the bar. Our server took our drink order. A couple was sat next to us and not only received their drinks first but also ordered their food before us. When our food arrived, my onion rings were cold. I had to leave the table to get a knife, mustard and ketchup since the server was behind and over sat. Meanwhile, the manager was observed on his phone talking with the bartender. Service needs to improve because it's definitely less than good. The fries were fresh and my burger were cooked. The server was trying her best but management needs to lead so the customer experience doesn't suffer.

 8 years ago (25-12-2017)

I always try to return thinking so some how the service and food would improve....
We arrived and were immediately sat in the bar. Our server took our drink order. A couple was sat next to us and not only received their drinks first but also ordered their food before us. When our food arrived, my onion rings were cold. I had to leave the table to get a knife, mustard and ketchup since the server was behind and over sat. Meanwhile, the manager was observed on his phone talking with the bartender. Service needs to improve because it's definitely less than good. The fries were fresh and my burger were cooked. The server was trying her best but management needs to lead so the customer experience doesn't suffer.

 8 years ago (25-12-2017)

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