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Reviews, get directions and contact details for Red Rocks Credit Union

Red Rocks Credit Union

About

Red Rocks Credit Union is a progressive, not for profit financial co-operative located in Colorado. The official fan page of Red Rocks Credit Union.

Story

About Red Rocks Credit Union

Though Red Rocks Credit Union was originally chartered in 1979, we officially opened our doors on Valentine’s Day, 1980.

Maybe this is the reason we care so much about the relationships we build. In fact, strong relationships are the foundation of everything we do here.

Thirty-six years ago, employees of Martin Marietta (now Lockheed Martin) pooled their money as a way to serve one another. They trusted each other and wanted to ensure their futures were strong by coming together.

Today, that same principle of serving a small, local community through a concern for one another continues to drive everything we do here. We’ve added a few principles like convenience, transparency, and simplicity, but it’s all founded in one idea: care and concern for our community.



Care & Concern

Our local member-owners control 100% of every aspect of what we do. They elect our board of directors. They govern, oversee, and direct profits into lower loan rates, higher deposit rates, and lower fees for members.

As a credit union, our ultimate accountability is to our employees, our families, and our community, not shareholders or profits. Because of this, we strive to be good stewards of your money by providing the care, responsiveness, and ease of business we’d deliver to our own family.

We believe in transparency through authentic and honest communication. You won’t find “platinum plans” or “e-services” here. Our checking accounts are called “checking.” Our savings accounts are called “savings.” It’s pragmatic and simple. The way it should be.



Innovation Comes Standard

Why do our members come to Red Rocks Credit Union? Because they don’t have to.

As stewards of our community, we’re always looking for ways to make life easier. Other financial institutions thrive by making you need them. We thrive by serving you.

Here at RRCU, online banking is standard operating procedure.We know you live a busy life. That’s why we’ve structured our business to come to you, on your time, electronically. When you close loans, you do it from the convenience of wherever you are, not where it’s most convenient for us.

We believe that the simplest solution is best. Sometimes that also means picking up the phone and talking to someone. When you have a question, you speak to a real person - with real solutions.

While these might seem like small things, we know they hold immense value. It’s the way we’d treat our own family.

Because at the end of the day, that’s what you are.

Address: 9332 Dorchester St, Highlands Ranch, CO 80129, USA
Phone: (303) 471-7625
gro.skcorder@troppus
State: Colorado
Zip Code: 80129


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Reviews
I'm so disappointed with RRFCU's decline into awfulness. As a member for over 20 years, I've enjoyed really amazing service for decades, but over the past few years, it's gone way downhill. Their personalized service has been swapped out for a typical call-center experience. And it is typically terrible. The website UI is sub par, and its integrations with third party money management software just suck. I had suspicious activity on my account over the weekend that I expected a call back on this morning. Nothing. When I called customer service, I got ineptitude, and a wrong number to follow-up with the fraud department. Oh, good, may I wait on hold for ANOTHER 20 minutes. I'm done. Time to shop for a new bank.
8 years ago (15-05-2017)
Poor, ineffective and inefficient customer service. Very frustrating to communicate with about basic banking information, if able to communicate at all (when contacting them via phone I was placed on hold repeatedly or sent back to a machine). I would highly recommend others to look elsewhere when considering a bank.
8 years ago (12-06-2017)
I've Been with these guys for 30+ years, and like the idea that joining a credit union you own a piece of the business, and you are involved with the decisions from the board meetings because you have a voice on how decisions are made and the whole process from executive branch on down to the first line of tellers and associates that run the credit union I want to say thank you to you all for making the business for what it is today give yourselves a pat on the back for all the hardwork you all do everyday to make the experience worthwhile while investing into your future and business
8 years ago (15-05-2017)
After getting overcharged twice (not by the mistake of the vendor) but by the mistake of Red Rocks, they did promptly fix the issue, Thanks again Red Rocks for the quick and friendly service.
8 years ago (20-06-2017)
Very hard to deal with this business. Unless it's a last resort try somewhere else as there are many banks and credit unions that actually want your business. Can't wait to pay them off then never again!
9 years ago (17-02-2017)
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