Regal Cinemas Rockville Center 13

Reviews, get directions and contact details for Regal Cinemas Rockville Center 13

Address: 199 E Montgomery Ave, Rockville, MD 20850, USA

Phone: (844) 462-7342

Website

State: Maryland

City: Rockville

Zip Code: 20850

Opening Hours

Monday: 11:00 AM – 11:30 PM
Tuesday: 11:00 AM – 11:30 PM
Wednesday: 11:00 AM – 11:30 PM
Thursday: 11:00 AM – 11:30 PM
Friday: 11:00 AM – 11:30 PM
Saturday: 11:00 AM – 11:30 PM
Sunday: 11:00 AM – 11:30 PM

Update Info

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Reviews

I had an almost identical experience today as the person who commented before me.  I rarely post a review, but I'm so frustrated that I wanted to share my experience and warn others about the parking situation at this theatre---especially because it mirrors the experience before my comment.  Like the previous commenter, I parked in the surface (outdoor) parking lot in front of the theater.  When I left, I used the validation machine in the lobby of the theater.  I went out to pay for parking in the garage, as the signs in the parking lot advised, and was charged $12.  When I got home, I called the theater.  They were nice, but not particularly interested in my problem, advising they had no control over the parking lot situation.  I asked them to check their validation machine; they said it was working.  I asked for the phone number for the parking lot as well as for the Regal Cinemas corporate office.  After being transferred three times at Colonial Parking, I was finally given another number, and a name, for the person who I was told would be responsible for providing a refund if warranted. I got voice mail and left a message. I doubt I'll ever hear back.  As I'm writing this review, I've been on hold with "customer service" at Regal Cinemas (corporate office) for 34 minutes.  Just as I was about to post this review, someone at the corporate office finally picked up.  (So I've changed the ending.  Here's what happened.) She was gracious and offered to send me a couple of movie passes to rectify the situation.  I greatly appreciated that---actually that should have been the response I got when I called the theater.  The passes are good at any Regal Cinema, and so I'll plan to use them.  I'm not, however, planning to rush back to the Rockville location. The parking situation is really not a good one.  It's not the first time I've had an issue parking there.

 7 years ago (28-12-2017)

Generally a decent selection of movies, comfortable "recliner" style chairs, a good selection of snack choices and usually the movies play without issue. I have experienced an couple showings that had audio or visual issues, but the managers have always compensated with free movie passes for the next time. Movie Pass is also accepted here, so that's a plus.

 7 years ago (15-02-2018)

I went to see Annihilation yesterday at 6:45pm with my wife. And half way through the movie the lights turned on and the background music began playing. A viewer went to go talk to the manager to try to fix it and also rewind the movie because we couldn't here about 10 minutes of it. Well they did rewind it and were able to turn off the music but the left all the lights on. And near the end of the movie the music came back on again with no sound to the movie. And again someone else complained to the manager.  The movie was great but the whole experience was ruined do to all of these other distractions. I tried to talk to the manager myself about it after the movie ended because I pretty much missed all the dialog to the last 4 minutes. And after someone called her, she never showed up to talk with us after we waited around for about 10 minutes. So we left. 🙁

 7 years ago (27-02-2018)

My husband and I went to see Star Wars yesterday.  The movie was great but the experience with parking was horrible.  We parked in the lot in front of the theater.  If you validate parking it’s only $2 to park which is reasonable. We validate our parking when we purchased our tickets but inserting our parking ticket into the machine next to the ticket counter.  

After the movie as we were pulling out of the lot, we were hit with a $12 fee.  Since there were cars already behind us we went ahead and paid.  My husband pulled out in front of the theater and I ran inside to talk to the manager.  The manager sent me across the street to the parking office which was the street. It’s only $10 but the principle of it bothered me and the rude response I got from the parking office ruined our date.  I thought I would share this experience to spare others from this.

 7 years ago (28-12-2017)

My favorite theater, reclined seats. Flaws are universal things like expensive food. I just don't feel entirely comfortable with giving 5 stars.

 7 years ago (06-03-2018)

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Reviews, get directions and contact details for Regal Cinemas Rockville Center 13

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