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Reviews, get directions and contact details for REI

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At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 8300 W Emerald St, Boise, ID 83704, USA
Phone: (208) 322-1141
State: Idaho
Zip Code: 83704


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Reviews
Brought a new-to-me pair of skis in to have the bindings remounted for my boots. Through some misunderstanding they thought all I needed was a function test and called me the next day to ask permission to remount and up the price, I let it slide since I knew remounting would be pricier. I brought them in initially on Friday and after their call about remounting on Saturday afternoon was told they would be ready by the evening. Received no call that night so I called on Sunday and was told by the technician that he couldn't find my skis. After looking for them they called me back telling me they found them but may not even be able to remount them without the correct jig which they may or may not have. I am still waiting to see if they have the jig but suffice it to say I will not be taking my skis or my boots to REI again. Update: They had the jig and were able to mount the bindings.
8 years ago (08-01-2017)
I'm an REI member, and hadn't been into the store for awhile. The other day I went shopping for a winter coat. Walked in, turned the corner and there was an older employee standing there with his arms crossed. Didn't acknowledge me. Girl in men's clothes, said "excuse me" because I was in her way when she was stocking. Four other staff didn't say a word to me while I looked around. I felt so uncomfortable. I'll buy my outdoor gear online and local.
8 years ago (22-10-2016)
I've been an REI member for more than 20 years but I don't shop there anymore. My dividend the last few years has been less than a dollar. With new corporate leadership, REI has changed and no longer has that co-op vibe but feels just like all the other big name retailers. I've taken my business to local shops when possible and online when I have to. The staff has gotten worse too. It seems like the good workers stuck around for a while but now it's different people every time I go in; except for the old guard who are only sticking around to get their lifetime REI discount (employees get lifetime discounts if they work there for 20? years) but they're rare. I either get the condescending salesperson or the ignorant one - both are equally intolerable. The only time I go to REI anymore is to try something on or put my hands on a product they carry and then I leave and buy it somewhere else. REI is the ONLY place I'd ever do this but don't feel one bit guilty - they had me as a longtime customer and blew it. Good luck, REI.
8 years ago (07-10-2016)
Excellent REI! It's small, but the staff was exceptional. Lots of sale items!
8 years ago (20-01-2017)
One stop shop for outdoor gear, hiking, biking, skiing you name it, it's here. Return policy, while changed a few years back to only include a 12 month return window is still beyond generous. Membership pays for itself in no time and the semi-regular garage sales are an incredible opportunity to round out your gear needs! Staff is always knowledgeable and friendly, eager to help you find what you are looking for.
9 years ago (14-08-2016)
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