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REI

  1. Northeast Yonkers
  2. Orangetown Bicycle Store
  3. Yonkers Campground

Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 49 Fitzgerald Street, Yonkers, NY 10710, USA
Phone: (914) 410-9500
State: New York
Zip Code: 10710


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Reviews
I've been frequently going to REI's to look at cycling gear, as I have nothing better to do since I'm 16 and it is the summer. REI is local to me and I enjoy going up there. Although today I was approached by the store manage who then told me that I'm in there quite often and I'm making one of the store employees uncomfortable. The manager then told me my behavior is unacceptable there and if it continues she will have to ask me to leave.. I questioned what "behavior" is not acceptable. She then told me that I asked an employee for her number last week, and that I seemed to be coming daily to "stalk" her. I replied with "I'm sorry if I made anyone feel uncomfortable. I come here often to look at cycling gear as this store is local to me. I'm sure you have the wrong person, I never asked an employee for her phone number or anyone for that matter here." she then replied with "I find that hard to believe. This employee is rather persistent and is sure that it is you.", I of course denied all of her false accusations, and even went as far as apologizing to the store manager for making her employee uncomfortable. Before the manager approached me I felt I was being watched the whole time I was in the store by another store employee. To make sure I would go from one side of the store to the other to see if he would follow. Sure enough he did. The whole experience seriously tripped my anxiety. If I ever return I'll have my go pro on my chest in case I make anyone feel "uncomfortable" again.
8 years ago (02-08-2017)
So I normally go to this REI and I never had a problem. Staff are always friendly. Except for today June 17, 2017. My husband called to see if they can install the group set on his bikes and the bike mechanic on the phone told him "they don't typically do work there on the weekends" my husband thought this was strange and proceeded to ask him if this was for all REI locations and the mechanic stated "no just this one." I'm not sure if he just didn't want to do his job and just being lazy or if this really is REIs policy that work on bikes are not done on the weekends.
8 years ago (17-06-2017)
Great store. Nice people. I wanted to buy half the stuff there, but had to get focused
8 years ago (14-07-2017)
My negative review is based on the Bike mechanics. I called this morning and asked about a repair and the bike mechanic told me they dont normally do repairs on the weekend. So I asked if this is the policy of all REI's and he said no its not, its just here. I find that very odd because if I went in instead of calling would I still be turned away? This is a good reason to close my REI credit card and no longer be a supporter. My Bicycle is currently being repaired elsewhere.
8 years ago (17-06-2017)
Rei in general is a little over priced, but their customer service is top notch.
8 years ago (26-10-2017)
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