Relâche Spa at Gaylord Opryland Resort

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Address: 2800 Opryland Dr, Nashville, TN 37214, USA

Phone: (615) 458-1772

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State: Tennessee

Zip Code: 37214

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Reviews

This spa is an experience in itself! The concierge was a joy to talk to and really knew her stuff. I got to talk to the manager and she personally made sure I had everything I needed to enjoy my time there! The pricing is totally on par with the expectation of a high end spa and is worth every penny 😊

 9 years ago (12-09-2017)

When I arrived, the showers, sauna and steam room were all out of service in the ladies locker room. One toilet was also flushing constantly (broken) so the locker room was incredibly loud, more like a gym locker room than a spa.  Not being able to to use any of those amenities, it was an extremely boring hour plus while waiting for my service, as I had showed up early to use them. It was not mentioned when I checked in that anything wasn’t functional- had it been, I’d have come later. 

The sauna, constantly flushing toilet and one shower  was fixed by the time my services were over, however sauna use was discouraged by my provider, so I missed out. The showers also did not have the eucalyptus steam feature that was mentioned on the website (though there was a sign advertising that the spray was available for sale...) and since only one was working there was a huge line for it and it felt very rushed 

The services were ok, though I wouldn’t go on a weekend... their weekend pricing is a little painful for what you get. but the low rating was really because  I was really disappointed that the amenities weren’t available, and there was no mention of anything not working when I booked or checked in, and no attempt to make it right AT ALL. 

Also, their estectians seem more like salespeople than relaxation experts. Mine was SUPER pushy about the products I “needed”, and being completely unwilling to recommend anything I could grab where I usually shop, Sephora or ulta. The products she recommended totalled about $500 (for three things!), and as I could t get a sample to see how my skin would react after a few days of using it (like you can literally anywhere else that sells skincare) I said no thanks, which the lady at the desk wasn’t too polite about.

 9 years ago (24-12-2017)

Stopped by with my wife while coming through the Gaylord Opryland. We were met warmly and loved the atmosphere. It has everything you would expect from a high end spa and we look forward to a return trip!

 9 years ago (12-09-2017)

I would rate this a zero stars. I went in for a blowout for a wedding later today and she shampooed my hair with purple shampoo (I use this every time I wash my hair, I have blonde hair). Well she ended up turning my hair purple. She tried rewashing but I still ended up with purple hair for the wedding. The stylist never apologized and was even cracking jokes about it while I was trying not to cry. The manager gave me 20% off, but then she was extremely rude blaming everything on me. These women were incredibly and unapologetically rude. I would never suggest this spa to anyone.

 9 years ago (07-05-2017)

I love this spa!!! I surprised my girlfriend with a couples pedi and massage.  She visits often now!

 9 years ago (12-07-2017)

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Relâche Spa at Gaylord Opryland Resort

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