Skin & Beyond Day Spa

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Address: 1226 Lakeview Dr, Franklin, TN 37067, USA

Phone: (615) 794-5282

Website

State: Tennessee

Zip Code: 37067

Opening Hours

Monday: Closed
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I have been going to Skin & Beyond Day Spa once a month for over a year. Martha has transformed my skin with her customized facials. She knows just what your skin needs to look its best. She is personable, encouraging and kind. You will leave her spa feeling better inside and out! She's just past the Franklin Family Entertainment Center off N. Royal Oaks & Hwy. 96.

 8 years ago (10-10-2017)

This salon is on the Better Business Bureau as a CREDIT CARD SCAMMER!! ZERO STARS (It won't let me give less than 1 but ZERO is my score) FOR POOR SERVICE, CREDIT CARD FRAUD!!! I wish I had read these reviews before purchasing a Groupon. 
First: the appointment - I called and left messages TWICE a day for 7 business days. I contacted Groupon by email saying no one had called me back, and a representative at Groupon called them and made them call me back.

Second: getting there- it's a dump and the customer service reflects that. I walked in and there was no one to be seen so I sat and waited 15 min until a man came out and asked if anyone had seen me yet and offered me water. He went back in and came out 30 min after I had been sitting there and asked the same thing (still have not been greeted by anyone else) and left the building. 45 min after I arrived, another client arrived. 50 min after I arrived, someone came downstairs with a client and proceeded to the front desk to check her out. The lady behind the desk started chatting with the woman who came in after me, and she was telling her she had a 2:45 appointment. The lady behind the desk never looked at me, greeted me, nor asked if she could help me, or if I had an appointment. 

Third: the incompetence- I waited 10 min to see if I would be asked if I can be helped, and she never asked, so I spoke up and said, "Hi, I have a 2 o'clock appointment." She asked what my name was, and asked me to spell it. I told her, and she told me my appt was for Nov 8 and 15 at 10 am, and I told her that's impossible because I am going out of town on Nov 10 and needed my eyelashes done before that, and won't even be in town on Nov 15. She said "You're wrong, because we schedule out appointments 3 weeks in advance for people who regularly get their eyelashes done" to which I replied: "You remember I called twice a day for 7 business days, and no one called me back, and I had to get Groupon to contact you, and you called me after they contacted you, on Sept 17 and that's when I scheduled these appointments, which was 6 weeks ago?" I told her she clicked the wrong two weeks on two consecutive Tuesdays. She continued to say that her regular clients book three weeks in advance (which makes no common sense since I booked mine 6 weeks in advance and this is documented in an email with Groupon). She BASICALLY LIED because she was 45 min late and her next appointment was already there so she told me I didn't have an appointment even though I have the email from Groupon that my appointment issue was resolved. She said she could see me at 7 pm (I had driven over an hour to get there) and quite frankly, not only did I not have the time, I no longer trusted her with my eyes. 

UPDATE: so after reading reviews here and in other places about this salon wrongfully charging credit cards even after cancelling appointments well in advance (they make you give your credit card number even if you have a Groupon or Living Social special), I called the salon and left a message to call me back to cancel an appointment. "Martha" who must be the mother of the rude girl I encountered who never spoke to me, started YELLING preaching to me, saying "If you are a Christian then you will understand that in life people run behind and it's not her fault you got your schedule wrong"- I cut her off right there and said, "I'm not getting into this with you, I just want to cancel my appointments and tell you NOT to charge my credit card" to which she didn't acknowledge that she would do both but continued her rant about being a Christian SCREAMING and hung up on me. I called back and told her, "DO NOT CHARGE my credit card or I will call the credit card company and report fraud and also the police" and she kept on screaming something about Christianity and never acknowledged that she would NOT charge my credit card. 

My credit card company verified they have  numerous complaints about credit card fraud from clients of this salon and thanked me for adding to their investigation.

 9 years ago (02-11-2016)

please don't bother with this business, very depressing experience! I'm not sure why they are posting a Groupon for new customers, when they either don't want them or they resent them! I had 2 terrible experiences with this owner, and didn't even make it to the location or have the services. ... I can't think of a situation I would ever give them my money or suggest anyone I know gives them their money... 

Groupon refunded my purchase! THEY apologized for this business's behavior and had it taken care of in 5 minutes... My conversation with the owner of this business ended with an eery karma threat of "this will come back to you, not on us -- this I know"... (details below if you want to know more)

I was immediately turned off with the owner's demeanor when I called to schedule my appointment. Honestly, I have never had a business (any type) treat me, as a paying customer, the way this owner did. I'm not sure she even understands what it means to appreciate a customer or work with a customer to make sure they are comfortable, let alone satisfied. I wish I could explain her tone... braisen, pompous, rude, dismissive and entitled... hopefully that gives you an idea...

here's a quick breakdown -- when I called to make an appointment for the groupon I purchased, she asked for my credit card to hold on file without first explaining why... I tell her I'm not comfortable giving that, and her immediate reaction is "well then I can't make an appointment for you" ... hmm braisen... okay, I have already paid for the groupon, so I need to find a way to make this work... tried having a conversation about why I was uncomfortable, that I had already purchased the groupon and would be sure to keep my appointment. I can understand wanting to keep a business running smoothly, but you should have heard her very defensive response, "well I don’t know what to tell you, if you don't trust us, we wouldn't want to have you as a customer anyway!"... I couldn't believe what I was hearing. There were no attempts to make me feel more comfortable, or work with me... I'm in complete shock! 

My 2nd experience was worse! After getting notified that my groupon was going to expire, I try again... this time, I have 2 weeks before it expires, but she can't get me in until 2 days after that. I'm not thinking this is a big thing -- she'll definitely work with me to make sure I can use my groupon right? ... no, absolutely not. Both of these conversations are not more than five minutes... and multiple times, I've heard, "nope, there's nothing I can do", "this is how we do business, if you don't like it, you don't have to come", "it's not my fault you didn't take care of this sooner..." --- It's 2 weeks before this expires and all she can do is give me store credit for the amount I paid (which doesn't even cover 1 treatment, let alone the 3 that the groupon covered). She has the audacity to say that she is offering me a deal, that she'll take $25 off the other 2 services... a deal would be honoring the groupon when I have 2 weeks left, not offering a way I can pay you $100+... 

 11 years ago (06-08-2014)

Terrible service! I attempted to make an appointment- showed up and noone was there. Then was told that I was in the wrong with my date and time (which is not true!) then never got a call back and they charged my card anyways! 

 10 years ago (17-02-2016)

Martha got my skin really, really clean, so I really, really wanted to like this place.  However, there is too much pressure to upgrade.  I consider myself a pretty creative person, and I still ran out of ways to say "I don't have the money."  I'm the kind of customer who will only buy what they can afford, but they don't care if pay day is still a week away or the mortgage is due... they suggested I pay for the upgrade with a post-dated check.  When the time came to pay, I joked around and told them not to cash my check until tomorrow, and THEN they got fussy: "We must have payment today."  It's really all about money here.

BTW, I swear I've left this review before, but it seems to be gone now... I wonder if they are able to delete bad reviews? or close the account and start over?  Who knows.  Just be careful of the short-and-sweet reviews, because they have a large family...

 14 years ago (20-12-2011)

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