Retro Fitness

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Address: 347 S Franklin Ave, Belleville, NJ 07109, USA

Phone: (973) 826-2473

Website

State: New Jersey

City: Belleville

Zip Code: 07109

Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 7:00 AM – 6:00 PM

Update Info

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Reviews

I've been in the customer service management field for many years and so treating customers well is very important to me. I haven't had any major issues since I started my membership a few months ago until now. Today I went in and took my daughter with me as I often do. After a little over an hour of working out I heard them announce over the speaker that "childcare is now closed"- this surprised me because childcare normally closes at 12pm. I went up to the front desk and asked the guy if they were closing childcare early today and his response was ["EITHER WAY ITS ONLY ONE HOUR FOR CHILDCARE-  LAST TIME YOU SPENT 2 HOURS AND WE LET IT SLIDE..IDK IF THE GUY TOLD YOU....THEY WANTED ME TO CLOSE IT AT 10 BUT I GAVE YOU AN EXTRA 10 MINUTES BECAUSE OF WHEN YOU SIGNED IN"] .. I said "okay", I let him know that I wasn't aware that there was an hour limit... got my stuff, my child and left. 

Make no mistake- I have no problem with someone enforcing their company's policies, I absolutely don't. Also, I should have read the childcare policy on my agreement document so that I could've been fully aware of those policies. Therefore, the problem isn't that they have such a policy- I actually think it's a fair one.

The problem here is the way he spoke to me. His tone was simply just so damm impolite. He wasn't nice about it at all and he sure didn't tell me quietly... So, for this reason I'll be cancelling my membership here after the next billing cycle- cancellation fee and all.

 7 years ago (21-03-2018)

Staff is late regularly,.  If something breaks down it is broken down for months including things that are used regularly.  Very often the movie room is forgotten about and is not showing a movie.  It's better to pay more someplace else or go to the 24 hour Retro in West Orange.

 7 years ago (01-03-2018)

Great place to get in shape one day at a time. Service is professional and the gym is always clean. Whether or not your a member, simply come on down and give it a trial.

 7 years ago (26-12-2017)

Changing my review. They have since improved. Staff more friendly and helpful than previous group. People coming here generally seem serious and although social, will greet you in a friendly manner, but keep it going and let you get your workout in. Smoothies have improved a bit. No more ice chips.

 7 years ago (04-09-2017)

I've been a member for about 4 months or so. For the price it's a good deal. Nothing fancy but it has everything you need to get in shape. It's busy of course, but what gym isn't.  They make protein drinks at counter which is nice after a workout. So far no complaints, diverse crowd but no one intolerable as of yet. Few juice heads which is a plus for me.

 8 years ago (22-06-2017)

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