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RH Modern

  1. Central LA
  2. West Hollywood Store
  3. Beverly Furniture Store

Reviews, get directions and contact details for RH Modern

RH Modern
Address: 8772 Beverly Blvd, West Hollywood, CA 90048, USA
Phone: (424) 281-1326
State: California
Zip Code: 90048


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Reviews
Terrific products, "too cool for school" staff that seemed utterly uninterested in customer service. The store is beautiful, but we wandered around for 20 minutes before I got forceful with the staff and made them help us. Delivery was ridiculously slow as well -- 2 weeks past the delivery date, they could not explain where the sofa was or when it would be delivered. Once it arrived, we're very happy with it. But they really need to get their act together.
8 years ago (26-05-2017)
The Showroom is impressive, it makes you want everything. We ordered two pieces when around it's opening in LA in October. We had to wait SIX MONTHS to receive our pieces. Which is a mighty hefty wait for a mass-manufacturer. We weren't happy, as initially they said two months. The delivery service on the other hand was fantastic, they called the week before to establish the date of deliver, and told us a day before the exact time they would be arriving. They came as promised and the guys were awesome. The designs of RH are always great, but the attention to quality control has been poor on every single product we have purchased throughout the years, from lamps, to metal bookshelves, to consoles and side tables. Our shagreen Console table was another disappointment. Poor execution when making/manufacturing, the doors are wonky, do not sit in a straight line and do not close properly. The kind of thing you expect from a cheap item. I'm not asking for complicated cabinetry, but at the prices they charge, I don't expect to see this kind of quality or lack thereof. Such a shame, but won't be purchasing from them ever again!
9 years ago (06-05-2016)
Surprisingly (almost amusingly) cold and unwelcoming staff. The store is fine for looking at items before buying them online. Another reviewer mentioned a prima donna among the staff: he'll be there if you're lucky. Come for the show and icy stare-downs.
9 years ago (20-09-2016)
Restoration Hardware Modern, every room is filled with Fabulous Designs the lines are clean and impressive. The Customer Service Fell FLAT. No Identifiable Sales people insight. When I did locate a sales person they whisked by too busy and couldn't help answer a single question. The 'Sales Associates' need a Customer Service Lesson from the Curb Side Valet Service. Poor Customer Service created a Poor Experience.
10 years ago (07-12-2015)
Amazing experience!! Top notch!
9 years ago (25-07-2016)
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