Richard's Custom Jewelers

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About

Richard's Custom Jewelers has offered consultations on custom jewelry designs, repairs, and restorations of your most treasured pieces since 1999.

Story

Some pieces of jewelry commemorate special times in your life or are gifts from loved ones that can’t be replaced. At Richard’s Custom Jewelers, we take that into account every time we work on your jewelry with caring service that recognizes that the true value of your piece is intangible. We do business in a personal way, and you’ll see that not only are we passionate about our craft -- we’re devoted to treating you like family. As expert jewelers, we provide masterful service in on-site jewelry repair, appraisal, and custom work of all kinds -- we even offer while-you-wait service if that's what suits you. With over a century of combined experience as jewelers, our team is committed to offering superior craftsmanship and attention to detail that’s second to none for anything you might need.

Address: 670 Grapevine Hwy, Hurst, TX 76054, USA

Phone: (817) 268-0049

Website

moc.oohay@srelewejmotsucsdrahcir

State: Texas

City: Hurst

Zip Code: 76054

Opening Hours

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: Richard jewellers, Richard's Fine jewelers, Custom Jewelers near me, Custom jewelry Fort Worth, Texas custom jewelry, Kay Jewelers, Tiffany and Co, Hurst Jewelry

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Reviews

Great customer service and very kind and helpful employees.  I got my fiancé's ring sized here.  When I did, they warned me that sizing this type of ring may cause some of the small diamonds on the outer edge of the band to fall out.  Sure enough, a few weeks later they did.  When I took it back in hopes of getting it fixed, a few diamonds were missing and I didn't even have the missing diamonds.  I was fully expecting to have to pay a whole lot of money to get it fixed.  Instead, they simply told me to bring it back and that they would fix it up for free!  Thank you, Richard's!

 7 years ago (09-01-2018)

Richard and his team of professionals provide fast friendly and knowledgeable service.  They restore precious heirloom jewelry, repair broken chains, earrings and etc as well as handcraft custom jewelry. They also provide a wide array of jewelry and gift items for all your needs.
I have experienced all of this first hand.  I couldn't be more pleased. I highly recommend them to all my friends and family.

 8 years ago (01-11-2017)

Unacceptable customer service experience! I had a loose stone in my ring and took my ring to get reset. The work was completed same day, but to my dissatisfaction, I noticed that the stone was still very loose the next day. 

I took back the ring to get it fixed. A lady working at the store was not apologetic at all (via phone and at the store) and made it seem like I was an inconvenience to her to bring the ring back. The jeweler took a look at my ring right away which I appreciated. However, the lady did not apologize for my inconvenience of having to return a second time and she did not try to make up for it by ensuring me they would have the ring quickly ready for me in no time. I had to ask how long I had to wait and if I should come back. After being disappointed on customer service, I asked if I could get some sort of store credit or some additional service to make up for this error which should have been fixed the first time around. She said that she was fixing the ring and did not understand what more could have been done. Still no apology. I expressed to her my disappointment in her lack of customer service, and also let her know that it was a 30 min drive to get to the jewelers from my work. She responded that it was not her fault that I worked 30 min away, and she also informed me that in this area, people had to drive to get to places. 

I asked if I could speak to the manager. She said that I could wait 20 min for him to return. I asked if I could contact him my cell phone, and she said no. I asked if I could get a refund (I hadn't received my ring back yet so I thought it was an option to take the ring as is and ask for a refund). She said that she would give me a refund if I left my ring for about an hour so that they could shave down the prongs that were added, to return my ring in its original condition. She seemed to have no understanding that this was my engagement ring and that it had sentimental value . . . she seemed to think that it would be ok to propose to shave off a portion of my ring, potentially leaving my ring in a worse condition that I originally brought it.

I left the store saying that I was highly disappointed and she smiled and said have a great day. 

After I left the store, the owner was kind enough to call me. He did apologize but what disappointed me was that he did not apologize for her behavior. Additionally, the only remedy he provided was that he would be happy to tighten my ring in the future if I needed and that he would be happy to give me a good price on the next visit. This was nice of him to offer, but since there was no next time after the disrespect I received from the lady, it was not something that helped me at all. It would have been much more helpful had the owner expressed to me that he was disappointed in his employee's lack of customer service and that he would work to remedy that.

This visit, my loose stone was not fixed so I had to make two trips. In my last visit, I had my rings replated  and stones checked, and a week later, one of my stones came off. My last two experiences did not result in good services.

 8 years ago (24-08-2017)

Walked in to get my wedding ring resized after 17 years of marriage it was finally time. They cranked it out and did an amazing job. They even remembered me by name. Really appreciated the excellent service from Richard.

 8 years ago (24-02-2017)

I had a ring of my moms and I wanted it split into 2 rings ,one for me and one for my sister to share my moms memory. I took it to them and they were very friendly and were very knowledgeable about the gold and diamonds. Two weeks later I went to pick up the ring, and it was beautiful !!!!!! They did a awesome job.  I will definitely use them again.

 9 years ago (06-11-2016)

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