Richey & Co Shoes

Reviews, get directions and contact details for Richey & Co Shoes

Address: 1643 Rockville Pike, Rockville, MD 20852, USA

Phone: (301) 881-3121

Website

State: Maryland

City: Rockville

Zip Code: 20852

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Elderly relative on fixed income made expensive purchase. Shortly after, she was hospitalized for period of time and asked that we return her purchase on her behalf. Spoke to the manager who refused to issue refund since it was over 14 days from the purchase.  Due to the extenuating circumstances, I found this poor and unreasonable customer service.  She never wore the shoes. It’s a shame they were not willing to provide the assistance we needed.  I would have sung their praises if they had.  (Manager only offered exchanges.)

 8 years ago (02-03-2018)

Gait issues?  Knowledgeable staff with comfortable good-looking shoes.

 8 years ago (18-02-2018)

I am a real fan of Ritchie Shoes. I have gone to the store for my regular shoes which are orthopedic, and also lovely, for years. My first salesman was named Corey and later John who is still there now at the Congressional Plaza store.
 
This time I called on John at Ritchie for a special service. When I got the first of two hip replacements, it happened that the surgery leg ended up at an inch and a half longer than the non-surgery leg.  So for a period of up to three months prior to the next third jury I'm going to need lifts and one of the shoes.  So John measured my difference and worked with me until we found the right shoe and gave me all the information so that I would be able to do therapy with matching leg length.

He was patient and professional and exacting and his explanation of how this would work. 
I can just tell you I am so pleased with the results. The person who created the lift in the shoe was absolutely a master craftsman. So basically I couldn't be happier I actually love the shoes and how they look. The price was right the people were great and the product was superior to even anything I expected. 
Joanne, Gaithersburg

 10 years ago (07-03-2017)

I've been going to Richey Shoes for over ten years. Every few years I need new custom orthotics for my shoes. John Koucheravy works with me until we get them right. He's easy to work with, takes time to listen, and has the skill to make the orthotics I need.

 10 years ago (24-11-2016)

One of the regional shoe stores with a dedicated person able to fit you for custom-made orthotics (with a Doctor's authorization). 

 10 years ago (30-07-2016)

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