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Ride On Sports

  1. New Mexico
  2. Las Cruces Bicycle Store
  3. New Mexico Bicycle Store

Reviews, get directions and contact details for Ride On Sports

Address: 2001 E Lohman Ave, Las Cruces, NM 88011, USA
Phone: (575) 521-1686
State: New Mexico
Zip Code: 88011


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Reviews
I had a very bad first time experience there. I went in to have a simple back tube replaced on my motorized bicycle. I was then told that to hold a lot of weight on the bike I will also need a new tire. Fair enough, these people are professionals and understand bikes. So I end up spending 50 dollars and off I went. However, I ride off from Ride on Sports and right as I pass Young's Park, the tire blows up. I drag my bike from Young's Park all the way back to Ride On Sports and find that I will have to leave the bike overnight since the one who changed my tire had just left. I find that the person who replaced the tire was indeed the owner. Fair enough. Next day, I walk in at noon and find that my bike is in the exact same spot that I had left it the previous day. I look and see that the owner is at the counter. He states that it will be ready in an hour or so and that he will "hook me up with a new tire and tube". I then go after work at approx. 5:00 PM and find that my bike is in the back and that the workers have to talk to me about the bike. They inform me that the issue was with the brake pad, as it slipped off and cut into the tire and tube and I will have to pay them another 50 dollars for the tube and tire that is already on the bike. Then, they proceed to tell me that since it is a motorized bike that they cannot warranty their work. Let me say that again, THE OWNER CANNOT WARRANTY HIS OWN WORK. I have been working on my bike for approx. a month and always double-checked my brakes. I would assume that a professional would double-check his work. The worker calls the owner and AS A COURTESY, will give me my tube and tire for FREE. I will not give this business a second chance, and it doesn't matter anyway since they will not warranty any work they do on my "custom bike".
8 years ago (26-07-2017)
We would give zero stars if that were possible through Google reviews. Very disappointed in with our experience at Ride On Sports, Las Cruces. Like most other unfavorable reviews, the recurring theme with this business revolves around terrible customer service and deceptive business practices. For us, we purchased a used bike for our 5 year old and were told multiple times by the employees and the owner that we could install training wheels on the bike. That turned out to be untrue. The next day we returned to the store to inquire about training wheels, and were told that they could not install them on the bike unless we purchased additional items; which would have cost nearly 70 percent of what we paid for the bike. When we told them that we bought the bike based on their assurance(s), they told us that they would only give us store credit, but would not refund our money, even though we returned the bike. (The owner, David, took this position even though we bought the bike the day prior, had not used it, and were never told that sales on used equipment are final. In fact, their store receipt doesn't even communicate that to customers.) We are now in a position that we will have to fight with David to get our money back. Given that this business relies on a very small, and loyal community, I find it very hard to believe that Ride On Sports will stay in business under this owner/management for very much longer. Even though it appears that others have been stuck with the bill and have been left in an unfortunate position of not getting what they paid for, it will be our pleasure to make sure Ride On Sports is held accountable for this one.
8 years ago (31-07-2017)
If not for the convenient location, I would not have returned here a second time but I'm consistently disappointing by the attitude the staff and owner display. Recently I had some work done on a tire, only to have the new tube they installed burst after less than ten miles.
8 years ago (03-09-2017)
Love my 2 mountain bikes I purchased, not crazy about Mark and the rest of the staff. It's best if you just walk in and ask to be talked to as if you are a total idiot... that is where they shine!
8 years ago (18-05-2017)
Don't make the mistake I did, just ride on by this place to Outdoor Adventures on Missouri. You will be treated fairly and be glad you did.
8 years ago (02-07-2017)
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