Rite Aid

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Address: 60-62 Groton St, Pepperell, MA 01463, USA

Phone: (978) 433-2711

Website

State: Massachusetts

City: Pepperell

Zip Code: 01463

Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info

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Reviews

I am leaving my initial review below  so that people can see how things have changed since Walgreens, and it's new store manager have taken over most recently .  I needed customer service help this morning  for a Western Union . The cashier called the manager .  I clearly heard the manager on the phone, she told the cashier that she was "a bit busy," and to tell the customer (that's me) that "[I] couldn't be helped at this moment, and to come back in an hour."

For anyone that doesn't know this area, there aren't any other stores that provide the same service, without going into another town. I'd like to add that they did this, and told me to come back in an hour, on a day where a major snow storm has already started, and the whole eastern half of Massachusetts is trying to prepare for it this morning, before we're snowed in until Friday, two days from now. I'll be limiting my shopping here, as much as possible. I certainly won't know what to give them my money without thinking twice about it.

The prices aren't the best, but the selection can't eat meat for medical supplies, Pharmacy needs, and General Health and Wellness items. It's not my favorite place, and it's not my least favorite place. I found some of the other review is here to be a bit harsh, given my own experiences here. I've been here many times and I have never had a problem.

 7 years ago (07-03-2018)

I would give it no stars... always problems, no customer service, my insurance company (Anthem BCBS) even reached out to try to solve whatever issue was making them tell us our coverage was inactive and was told "I don't know what to tell you", and when we were speaking to them we were told "I have 5 patients in line I have to go" needless to say after going in person and still being told "there is nothing we can do, it's not a problem on our end" we asked for Rx to be transferred and were told they don't initiate that we have to call the pharmacy we want it transferred to, after calling Pepperell Family Pharmacy to have it transferred we were told no the pharmacy with the rx has to initiate the transfer..... I transferred all my prescriptions out over a year ago because of the same issues, my daughter has finally had enough too....Rite Aid are you looking for a lawsuit when someone gets ill from not having their medication?  You should be shut down. Anthem apologized to me for being contracted with a pharmacy that does business in this manner.. I hope enough people speak up that insurance companies drop you.

 7 years ago (12-10-2017)

First time using this pharmacy. The tech I spoke to promised that my medication would be ready by the end of the day and that they would call me. This location is open until 9pm. I waited until 8:30pm, and then called. The phone rang, and rang, and rang, then sent me back to the beginning. This happened about 4x. I finally pressed the "hear hours" key, and guess what the pharmacy is closed! So I don't get the medication I needed and was promised! Great first experience. Thanks, guys.

 8 years ago (12-06-2017)

Would likely be a good place, if they knew how to properly count medication so it lasted you the amount of time it's meant to. And then they get annoyed with you when you point out the problem to them, and they're quick to blame someone else for it. I'll be finding another pharmacy.

 9 years ago (01-03-2016)

The team at the pharmacy has always treated us with extra care and respect. They go out of their way to take care of us and to make sure we are getting the best price we can for our medication.  We really appreciate their extra support and care.

 10 years ago (19-05-2015)

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