River Nail Spa

Reviews, get directions and contact details for River Nail Spa

Address: 3700 Rivertown Pkwy #2124, Grandville, MI 49418, USA

Phone: (616) 531-8777

Website

State: Michigan

City: Grandville

Zip Code: 49418

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I came into River Nail Spa with high hopes and great recommendations. Unfortunately, my actual experience didn’t live up to my expectations. The woman who did my gel acrylics was very clearly irritated with me when I couldn’t quite understand what she was saying, and straight out ignored my questions about what services I had agreed to. She continued to try to push additional services on me that would increase the final price of my visit, and again was irritated when I politely declined each time, proceeding to OBVIOUSLY gossip about me to her coworkers (she even accidentally gestured to me while talking to one of them). She did not push back or cut/clean up my cuticles at all. Eventually, I was moved to a different nail practitioner so as to serve incoming customers as quickly as possible, which was totally fine. She asked if I could pay early so that I wouldn’t have to pay with wet nails. Again, totally fine, until she asked me what I was going to tip. I said, “$3,” and immediately she called over to the first woman in their language and they both shook their heads and kept talking, even snickering at one point. I asked what was funny and she answered, “Oh, I just told her how much you tipped her.” Um?!?!??!
She then led me to a chair; I told the woman I would like matte black nails. In general, she was much nicer than the first woman, but I’m sorry to say that the attention to detail was less than satisfactory. I had to ask her to go over my nails again with the matte polish because the shiny black was showing through all around the cuticles, and even then, my nails didn’t look great. Waste of $35. I’m reviewing 2/5 stars only because the second woman was generally friendly and exhibited relatively good customer service, other than gossiping about my tip in front of me.

 7 years ago (12-02-2018)

Terrible place. Lady cut my fingers, gave me uneven nails, acrylic wasn't even all the way on or was hanging over nail too much that if I ran my hand through my hair my hair would get caught between my actual nail bed and acrylic. Other lady missed half my nail with polish. Workers didn't even seem to care to be doing nails. Will never go back and clearly do not recommend.

 7 years ago (16-04-2018)

The prices are better than other places nearby. People are kind and friendly. Mr. Le is also very funny and he made me laugh a lot

 7 years ago (06-05-2018)

Tried this nail salon for the first time tonight and was told to come back in 30 minutes. When I came back in 30 minutes, they removed my previous polish and then I sat there for another hour because there was not a nail technician to do the service that I had asked for. Needless to say I walked out without my nails being done because it was 9 o’clock at night and I had already Waited for over an hour after they removed my previous nail polish. Poor Customer Service.

 7 years ago (02-05-2018)

Made an appointment,  however staff did not follow any timeline. The service for pedicure was decent bit after they didn't give any feedback for drying of the nails or what to do. Put my shoes on when I thought they were dry and messed up the whole job.

 7 years ago (10-03-2018)

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