Roberts Collision & Service Inc.

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Address: 5555 S Occidental Hwy, Tecumseh, MI 49286, USA

Phone: (517) 423-8059

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State: Michigan

Zip Code: 49286

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Reviews

I can't think of anything good to say. They must have gone to hell when management changed. Jenny at the desk was incredibly rude, the damage was under estimated and required my insurance to come out twice. They didn't think to take off the bumper for a first round estimate. 2 weeks past, before ordering parts. Promise dates were missed by more than a full week without reason. In the end they had my car for nearly 2 months for a fender bender and charged thousands over the initial estimate! They had no concern for me or my lack of car. Do not use. 

 9 years ago (14-06-2017)

Roberts Collision incorrectly estimated the repairs and had to amend the estimate and call out the insurance adjuster 3 times.  They would not return calls for updates.  When I did get through to the shop the Lady I spoke to was VERY rude and condescending.  They lied to my face as well as on the phone regarding the status of the repairs.  The repair was estimated at 2-3 weeks and took over 5 weeks.  The cost to repair doubled per their original estimate.  They were very unprofessional.  I do not recommend them.  There are many body repair shops in the area that would love to have the business.

 9 years ago (16-05-2017)

Took my car in for an APPOINTMENT that I had made to get my brakes done. I had to call to see if my car was done. They then told me that they hadn't even got to it and wouldn't get to it till the next day. The girl I spoke with was rude and not apologetic at all. I have gone to this place for years and always had great service, (only reason I gave 2 stars) but ever sense they changed owners they have been horrible on several occasions. I will differently not be returning after this.

 10 years ago (15-11-2016)

I've been taking my car to Roberts Collision & Service for oil changes and other basic maintenance since they opened and I've always been satisfied. Keep up the good work.

 10 years ago (04-10-2016)

I love that when I take my car into Roberts Collision & Service it is always ready when they promise it will be. I know exactly when I'll have my car back.

 10 years ago (02-11-2016)

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Roberts Collision & Service Inc.

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