Rolando's Car Care

Reviews, get directions and contact details for Rolando's Car Care

Address: 1700 Busse Rd, Elk Grove Village, IL 60007, USA

Phone: (847) 979-8570

Website

State: Illinois

Zip Code: 60007

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I've been going to Rolando's for four years now and I've always had positive experiences there. I love that they are owned by a local family. Everyone has always been friendly and honest and I feel like I'm dealing with friends. 
The first time I went in, it was because I failed the emissions test. They were able to take me right away and fix the problem without costing a fortune. Recently, I brought my poor old mini-van in for a once over, as I knew I had a few problems. They did find the multiple issues, but clearly explained what were safety concerns and should be fixed and what could wait. They understood that I was concerned about price and was prepared to drive the van until its last breath. I appreciated their honesty and willingness to do the most important work but also give me options for the future, all while keeping my safety in mind. 

I recommend calling ahead to make an appointment and let them know if you are in a hurry. It can sometimes take a bit longer than expected. I will definitely continue to bring any future cars to them. It's worth my peace of mind, even if I may have to wait a bit longer.

 8 years ago (05-10-2017)

They have NO clue how to fix BMW cars.
I dropped off my car for estimate firs and repair and found out that they will try to replace part by part until they find the P code issue.
I asked to not to replace my oil but they did replace it, synthetic with regular oil and put sticker on my windshield.  In BMW you need to reset the computer after oil change NOT go around with paper sticker which proves Rolando is run by armature mechanics. Who replaces synthetic with regular oil, dumb people?  On top of it they charge arm and leg for they service so you may think you getting quality work.

 8 years ago (23-01-2018)

Bait and switch.

I emailed for a labor quote on brake pads and rotors, had my own parts. We agreed to a quote, and a repair time of about 2 hours.

I get there around 11am and they tell me they got busy so it'll be done before 6pm. That's much longer than 2 hours. Then they tell me that our agreed upon quote was only for the front pads and rotors installed, and the price would be DOUBLE the initial quote to do the rear as well.

I took my car and left.

EDIT IN REPLY TO OWNER'S RESPONSE:

RJ,

I have worked extensively in Automotive sales and service in the past. When someone asks for a brake job, you don't respond with a quote for HALF a brake job. Especially without even prefacing. No establishment does this. None of your competitors did this when I emailed that same email to them. Nor have I ever quoted in this manner to a customer either.  At best, your email would have read $115 for front and $115 for rear. Instead, I was given a price that got me in the door, and was given a price for double on arrival. I do honestly feel this was a bait and switch, with all implied connotations there in, and I do stand by my initial review.

 8 years ago (07-10-2017)

Rachel and Anish are the reason I don't go anywhere else. They take care of me always as well as my vehicles. Thank you for the consistent effort to keep the great service.

 8 years ago (05-12-2017)

Joanna was extremely helpful with the process of getting body work done. She answered all of my questions and kept me updated throughout the process. Thank you for a great experience, I will be back!

 8 years ago (15-11-2017)

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