Rooftop Real Estate Management

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About

Rooftop Real Estate Management Inc., is a full service property management company located in Ammon, Idaho.

Story

Full Service Property Management Company located in Idaho Falls, ID and servicing locations from Pocatello to Rexburg. Also have a Boise Valley location. We will handle every property like our own, show every unit personally and have managing your property down to a science to get you the best return on your investment!

Address: 3456 E 17th St #210, Idaho Falls, ID 83406, USA

Phone: (208) 522-7663

Website

ten.slatnerpotfoor@reldnahc

State: Idaho

City: Idaho Falls

Zip Code: 83406

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I am not being allowed to respond to the comments you made to my previous review so I figured I would just make a new review. My wife and I are extremely glad we do not have to deal with you people ever again. We will never rent from you guys and we will discourage our friends from doing so. As far as your claims of the apartment being "very dirty" you know I had prove and I still have it. You guys know what you did to us and sure the extra fines were dropped but we still did not receive our money back. People should know that you are not seeing your security deposit back no matter how well you clean your apartment. We did cancel the automatic payment before it was started on your end and I hope people read this and read through the entire contract you have them sign. Paying $450 for carpet cleaning is beyond ridiculous which we had already rented a carpet cleaner and cleaned before we left even though the carpet did not need it. When we were discussing these issues with the charges one of the many ladies in your office admitted that you have to clean the apartment after anyone moves out anyway. I have absolutely nothing to hide from our end and the only reason for me wanting to reply to your response is to warn people to read through the contract because no matter what anyone does you will never see your money back. We are very happy the extra fees were dropped but we never saw our money back. It really was a good experience renting. We were always on time with rent and we only called for maintenance once on something very minor on the blinds. The big problem with this company is the change that happens when you try to move out. Hope everyone takes this warning serious, Thank you again for dropping the extra fees, we are very happy we do not have to deal with this again.

I hope you all see this. I have to edit my original review down here because I am not allowed to respond to the ridiculous response from these people at rooftop rentals. I had already left another review and I was specific when I said WE DO NOT own or had I owned any animals while living at this apartment. I cannot believe how many ridiculous excuses these people will throw out to make themselves look like they know what they are talking about and that they are never in the wrong. I absolutely could say many things that are wrong about this place but I think at this point it’s a lost cause trying to point out how absurd, ridiculous and full of lies the people or at least the person replying to the reviews is. I would suggest anyone looking for housing in the Idaho Falls/Ammon area to go to someone you can actually trust rather than this double faced company.

 7 years ago (18-04-2018)

We have lived in a property managed by Rooftop Real Estate Management for three years. I can honestly say they are the best property management company we have every dealt with. If any concerns are to come up. It is always in a professional and friendly way. The maintenance of the property is always kept to a high standard and repaired within 24 hrs. James and Kevin always get a problem repaired within hours of there first contact with us. They are friendly and have a very strong knowledge base. I recommend Rooftop to anyone looking for a rental or to have their pepper property .

 7 years ago (21-03-2018)

I've been renting through Rooftop for almost six years and have had nothing but a positive experience with all of their staff. The ladies in the office are always polite, friendly, and eager to help. I recently had a couple heaters go out in my condo and they had them replaced within 24 hours of being notified. James made quick work of replacing both heaters. He's polite, professional, and does his job well. I'm very happy with the work he's done. They really do aim to please!

 7 years ago (22-02-2018)

You will NOT GET YOUR DEPOSIT BACK even though it's says it's refundable. Overall good apartments, but management is only interested in money. When it was time to move out, I spent hours upon hours cleaning so we could get our deposit back which was $600. I was told they are super strict and dont give hardly any of your deposit back but I had faith in them and went the extra mile to clean. I scrubbed, cleaned and scoured my apartment, had friends come over and help but sure enough only got $60 back. Yes, I didn't patch up and freaking repaint the holes left from the nails. Never have I had an apartment ask me to REPAINT the walls. Had I known I would get so little back, I wouldn't have wasted my time and wouldn't have wiped down a single counter.  In 10 yrs of renting apartments, we've always got our deposit back. Always made sure to leave our place clean. Good apartments, but do not expect getting that hefty deposit back when you leave. Dont waste your time cleaning.

After going to the office and confronting them on the charges, they gave use $50 back, which we were thankful for, but no where near enough.

 7 years ago (20-04-2018)

I’m new to Rooftop, but so far it has been a great experience. Jim and Ross were quick to respond to some maintenance requests, and were very thorough, going above and beyond to resolve the issues at hand. All while being very pleasant and kind working in my home. Would definitely recommend to anyone looking into property managers!

 7 years ago (14-03-2018)

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