Rooms To Go

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Address: 1413 US-1, Fort Lauderdale, FL 33304, USA

Phone: (954) 233-5155

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State: Florida

Zip Code: 33304

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Reviews

DO NOT PURCHASE FROM THIS COMPANY!   We purchased bedroom furniture in September and still do not have a complete order.  Damaged pieces were delivered multiple times.  Today  we were supposed to receive the final delivery between 5pm and 7pm.  We received a call this morning stating that if we could not take delivery today by 2pm, that the next available delivery date would be 2 months from now.  The delivery driver now states that he may not be able to deliver the furniture today.  This company made me take off work again for nothing.  Customer service is terrible, and the product quality is poor as well.

 8 years ago (28-12-2017)

Room To Go is the number one place to purchase  your funiture and Francois is the best salesman I have ever came into contact with he does a outstanding job with excellent service might I add. He does a great job and knows his job very well he's the GO TO GUY AT ROOMS TO GO!!!!!!

 7 years ago (07-01-2018)

Visited this store a few weeks ago. Everyone here is friendly and always willing to help. Eli, the store manager was also very helpful and does a great job handling customer service. I have sent 7 of my customers here for their furniture and they are all very satisfied with this location.

 8 years ago (28-10-2017)

Terrible customer service!! I was not greeted when I walked through the door, although there were three employees lounging on the couch in the showroom. When I asked for help a man with terrible teeth asked me "who was the person who greeted you." No one, yuck mouth. I took my money and left. 

Yesterday, I went to Ashley's on Federal and the service I received was excellent! Room 2 Go federal do better!

 8 years ago (03-11-2017)

I have never done a review in my entire life . I never felt it necessary until now . I’ve had the worst experience with this company. I will never shop here again . Save your money..... , And do not waste your time. This company charges you an extra $300 Apx. on a product that isn’t applied to your furniture and if it was , it doesn’t work at all. This product is supposed to protect your furniture from any liquid material . In the show room the sample fabric does not allow for the fluid to penetrate the top layer of the fabric material,  but that is not the case “At All “.  The only reason  I notice , was because one of my sofas got stained with a wired watery fluid ...  and it sunk rightinto the fabric immediately  . It didn’t even give me time to clean it up , like it was supposed to , when I was shown   at the showroom. So  I did a test, on the other pieces of furniture and the fluid just went right in through the sofa , love seat and chair ...  I called up the show room immediately... they promised they would take care of it and replace the furniture. That was not the case . They had some idiot from customs service call me . I waited to weeks for a  Technician to come out and clean the fabric and when they finally  did,  the rep  cleaned it with a small spray bottle . They did exactly what I had done prior to calling them . Then they said they resolved the issues . I called back to complain and the customer  service rep was rude . They even try to Insinuate tht  I was lying about this. And the rep said they did there job and will not do anything else to help.  They refuse to credit my account for the service product or  even exchange or replace the piece of furniture that got ruined . They claim they did there job by simply cleaning the top layer of fabric and spraying it again with a new coat of the “so called productive product” after a long dispute with customer services I decided to Take a different form of action . Run , Run and run $2300 hundred dollar wasted . They only care about your money . Never again . Now it’s time for a different approach . Good luck!!!!!! If you purchase this ...

 7 years ago (04-01-2018)

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