Roto-Rooter Plumbing & Water Cleanup

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About

Roto-Rooter of Eugene provides emergency plumbing sewer & drain, and water cleanup / water restoration services.

CCB #182531

Story

Trusted & recommended since 1935, no job is too big or too small for Roto-Rooter's experienced plumbers. Roto-Rooter is a full service plumbing, drain cleaning, excavation and septic pumping repair/install company.

https://www.rotorooter.com/eugene/water-damage-restoration/

Address: 4048 W 1st Ave, Eugene, OR 97402, USA

Phone: (541) 689-1711

Website

[email protected]

State: Oregon

City: Eugene

Zip Code: 97402

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Checked website to see if they offered dishwasher service. It clearly said it did, so I made an appointment for dishwasher repair specifically. When the plumber came out he told me that was not something they do. He made a repair to my sink as well, which has already started leaking again.
I called and complained and was offered a $75 refund, which never came despite several tries. Altogether disappointing and I feel like I was cheated.

 7 years ago (07-04-2018)

Both the office and field personnel are top-notch professionals. They did a plumbing inspection prior to purchasing our home, then the upgrades and repairs after purchasing the home, and finally a new gas line for a new gas cooktop. Their work is high quality at a good value.

 7 years ago (10-01-2018)

We paid for a sewer scope to be performed and were told we would receive a call back the same day with results. The tech would not start the service until we paid upfront, which we did. After eight days and several calls later, we are now being told the tech has to go back out to the house (not for another five days) because they need to look at it again due to it being an old house. We ordered this service so we could close on our house. This seems to be a blatant attempt to sell a service by withholding information.

UPDATE: The local manager and regional owner have been in contact and worked to rectify the situation. It's unfortunate the situation happened but they did try their best to make it right.

 8 years ago (28-07-2017)

I have a  leak in my upstairs bathroom. It is leaking through the kitchen ceiling. I called Roto-Rooter for help. Because of my work schedule I could only have a weekend repair. I had to schedule out almost a week to do this. Today they called and said sorry we have a bigger account to take care of so we won't be able to do your job this weekend. After waiting almost a week I will have to scramble and try and find someone else. I think this tells you what client they value most and also about not keeping their word. Find a local plumber like I should have.

 8 years ago (01-06-2017)

$$SAVE YOUR MONEY!!!!!

I am beyond glad we decided to go elsewhere for our plumbing issue. The estimate Roto-rooter gave us (with a military discount) was $400-700 depending on how long the job was. When the plumber arrived he took a look at the problem said it was a huge project and would need to call another plumber to get into the crawl space (the plumber who arrived was obese and no way he was fitting in the crawl space, not trying to fat shame anyone just pointing out the facts). So, we told him we were going to hold off, he left furious as can be. We had Peterson plumbing fix the problem, it took them 30 minutes  (they did not need to go into the crawl space) and oh it was only $129.00. 

Not sure if roto-rooter was attempting to take advantage of my partner and I because of our semi-young age or if their prices are just insane. Whatever you do, get multiple estimates. I STRONGLY do not recommend this company.

 8 years ago (12-07-2017)

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