Royal Cab

Reviews, get directions and contact details for Royal Cab

Address: 2000 N Tryon St, Charlotte, NC 28206, USA

Phone: (704) 222-2222

Website

State: North Carolina

Zip Code: 28206

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Reviews

If you have handicapped family using this service for transportation  Do Not!  This organization  left patients of mine to walk almost a half mile with two disabled children and car seats.  The driver dropped the mother off at the wrong location and when we tried to get dispatch  to assist they said the mother and her disabled children had to walk back the half mile where the driver dropped them off even though it was the wrong location.  I'm sure Medicaid does not pay these transportation  companies to drop the patients off at the wrong spot .
  Upon trying to correct this problem with dispatch,  the lady refused to give me her name and would not allow me to speak to the manager regarding the concern.  Instead she kept repeating over and over again,  they have to go back to where they were dropped off.   She followed  up these comments  by cutting me off saying thank you and hanging up in my face with no solution for this family with disabled children.  
  As a result,  I had to drive up to the incorrect location  where they were originally  dropped off while other patients waited so  I can find the driver and lead him to the correct spot.  This was an unfortunate  and unnecessary  ordeal.  I would not recommend  using this service at all from Royal transportation.  Their are plenty of other transportation companies  that are more accommodating than Royal transportation.  I will be reporting them. Sorry for the driver who was very nice.  However if you can't get past dispatch then that is not good.

 7 years ago (16-01-2018)

The reviews on here that has 5 stars are actually the owners and employees doing that. Also they sexually harrass women. The drivers go to hotels with females and then lie about it when the women speak out. They speed and doesn't care bout the safety of their passengers. Vehicles always breaking down in road with customers. Cab drivers actually have the nerve to call people names. Don't use this service. I'm actually wanting to start a petition about royal cab.because some of the things they do is criminal. Be safe people.and women watch the men if you're alone with them. Horrible service. Royal scum buckets.. they are trash.

 8 years ago (06-11-2017)

Those are bunch of thugs !! Especially the mechanic “ WAHEED “ i believe he is the owner too , he cheeted on my car and put used parts and charg me for new parts !!!

 7 years ago (24-01-2018)

Jus called they made me wait an hour before realizing no cab in the area. They wondering why people choose Uber.

 7 years ago (08-12-2017)

This company is a JOKE! They are all very unprofessional and lack common sense. The dispatcher hangs up on you, yells at you, and is very rude! ALL of the drivers are dumb! The drivers have no idea where they are going even though they are following the GPS. The drivers do not understand basic directions. My 10 year old son uses this company to get to and from school daily....they have lied about coming to my home at the correct time, the drivers have left him in the HOT SUMMER CAR ALONE, one driver told him/made him to "GET OUT" even though she is supposed to wait with him until the school doors open, they lost my child, they left my child at school for HOURS, they go off their route and pick up adults who are NOT supposed to be in the vehicle with my child, the list goes on and on! I have never used a company so unprofessional, unorganized, and no respect for their customers. I would NOT recommend this company to my worst enemy. Royal Cab needs to be shut down immediately and I will continue to report this sorry excuse for a business. Oh one of the drivers beat one of the students they were supposed to be taking to school! DO NOT I REPEAT DO NOT USE THIS COMPANY!!!!! *After today we will NOT be using this company! My sons cab is 30 minutes late of course.*

 8 years ago (08-08-2017)

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