Saginaw County Human Services Department

Reviews, get directions and contact details for Saginaw County Human Services Department

Address: 411 E Genesee Ave, Saginaw, MI 48607, USA

Phone: (989) 758-1100

Website

State: Michigan

Zip Code: 48607

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have been trying for weeks to get a hold of my case worker to find out what my spend down is and why we haven't received our medicaid cards yet. She never answers nor calls back. I guess you have to either have an attitude or go up there in person and act like a fool for these people to treat you decent.

 9 years ago (08-11-2017)

Zero stars should be an option!  Absolutely the most horrible place I've ever dealt with!  The case workers are rude and do not care if you are disabled!   I have begged for help getting paperwork in and have never gotten help!   I have been treated horrible each time I have had to speak to them!  I wish the case workers treated everyone equal!  There is definitely preferential treatment given to some!!!

 9 years ago (10-08-2017)

This issue I have with this place is the fact that the workers will literally NOT pick up their phone. I did figure out how to get them to answer. First, wake up early. Right before they open. A good ten minutes before that.

Then call your casework. The caseworker most likly will NOT pick up. Don't stop. Hang up. Do not leave a message. Call again. And again. And Again. And Again. Back-to-Back. Be a persistent bastard. Do not stop calling. Eventually, a very annoyed caseworker who has been IGNORING your call will FINALLY pick up the phone.

This when you can be polite or add a bit of sarcasm of 'Oh, amazing you actually picked up the phone this time! How nice!'

If this does not work- and sometimes it doesn't especially if you have a REALLY bad caseworker who really does not care- you can go above that caseworker and speak with the case workers manager. I've done this before. Got the name of the manager and then proceeded to COMPLAIN at how horrible my case worker was being. The next day, my caseworker suddenly called... being super polite... and then got her job done and all my questions answer.

All in all. This place is horrible. They need to hire people who CARE.

 10 years ago (08-03-2017)

Caseworkers there look dwn on you, and the service is horribly indescribable. Attitude checks!

 9 years ago (21-12-2017)

Ms. A. Garcia has always been very helpful. I am just grateful that I can go somewhere to get benefits when I am having a hard time making it.  I would never complain about getting free benefits.  Sometimes you just need to put up with uncomfortable waiting times.

 9 years ago (12-05-2017)

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Saginaw County Human Services Department

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