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Samuels Jewelers

  1. Montana
  2. Montana Jewelry Store

Reviews, get directions and contact details for Samuels Jewelers

Address: 2825 W Main St #7j, Bozeman, MT 59715, USA
Phone: (406) 587-2350
State: Montana
Zip Code: 59715


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Reviews
Never buy a ring from Samuel's. I personally bought a ring from here. In less then TWO MONTHS the metal part of the ring started to deteriorate. A month later the metal band broke. Now with trying to calmly negotiate a deal, the best Samuel's Jewelers can do, is to have them recast the ring that would cost my fiance another $1200 or to re-pick another ring of LESSER VALUE! When it comes down to you choosing a jeweler for your special moment in life, I implore you to go elsewhere than at Samuel's Jewelers for they ruined my special moment in my life. Every time I look at my deteriorating ring my heart breaks and tears come to my eyes.
8 years ago (13-02-2017)
This is my first review ever and the only reason why I am doing it is because I was so impressed with their compassion! My mom just recently passed away and I wanted to size her wedding ring to fit my pinky. I went to a different jeweler and could not believe how much they were going to charge me for this! So...on a whim I decided to check out Samuels. I wasn't going to go into the history of it all but they were significantly cheaper than the other place so I told them that it was my mom's ring and she had just recently passed and I really wanted to wear it as a keepsake. Not only was it cheaper to have this done, but he took $40.00 off the total price! I am embarrassed to say, I cried in the the store...the negative reviews were several years ago and I don't know if management or ownership has changed but I found these people extraordinary! I go pick up my ring today....so excited!
10 years ago (03-02-2016)
Management has really turned around in the past year and i can say this has become my new favorite shopping place. They have a really large selection of everyday, bridal and anniversary jewelry. They also offer a lifetime warranty on everything and they are the only jeweler to do so. The employees are super kind and knowledgeable. I really felt like they cared, can't wait to go back.
11 years ago (19-01-2015)
The worst customer service I've ever experienced at a jeweler. The employee seemed to randomly quote a price for replacing my watch battery ("Oh...for that style, then $15, not $10...it's hard to get the back off that watch"). When I returned to the store to pick up the watch and pay, I waited for about 90 seconds while the 2 employees at the cash register finished their personal conversation. When I gave the associate my credit card, she hesitated, at which time I offered a different credit card. She then said, "Well, I mean it's just that it's only $15" (insinuating that I pay cash, I guess?). I would not recommend this jeweler for product service.
12 years ago (31-05-2013)
" Too bad I can't choose "0" stars!!! This company is nothing more than a complete and total sham - bunch of ridiculous liars from the ground level through upper management. At every turn, through a 2 month process of just trying to get a new $2,200.00 anniversary band purchased from them, soldered to my wedding set - there was lie after lie - with end result being that of having to involve the sheriff's dept to force the store to release MY wedding set, and having to file a civil lawsuit to have my wedding set repaired from the damage caused by Samuel's while it was in their possession. DO NOT PURCHASE or ENTRUST YOUR JEWELRY to this company!!!!!!!
16 years ago (20-08-2010)
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