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Sears

  1. Oklahoma
  2. Norman Furniture Store

Reviews, get directions and contact details for Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 3201 W Main St, Norman, OK 73072, USA
Phone: (405) 366-0800
State: Oklahoma
Zip Code: 73072


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Reviews
I just had my carpets cleaned by Sears, they did AWESOME. all the stains are up, the guys introduced themselves professionally at the door and were professional throughout the whole process of the walk through. Patient with me with questions I had and asked appropriate questions to help them get all the stains up, they didn't rush any of my walk throughs before and after, they genuinely wanted to make sure I was happy with their work and I appreciated that tonz. They took their time and got it done still in a timely manner. Thank you guys! I will definitely be a repeat customer!! And possibly requesting the same gentlemen to do the work considering how polite and professional they were!
8 years ago (02-05-2017)
Speaking as a former employee of this location... It was my experience that the employees do care about taking care of the guests. Often times its the managers of the store assisting customers with delivery issues, online order issues, layaway payment issues, assisting with 10 year old appliances where the customer insists that Sears will replace their out of warranty product. Times have changed for Sears but a lot of the customers have their expectations of how the company was 20 years ago... Sears has a call center in place to answer your calls as they know their is not enough employees to answer a majority of the calls. Sears was good to me in my time of working for them. Would be nice to see some of you post your more positive experiences and less time complaining about phones not being answered as I know and you know theres a call center agent willing to assist you anytime you call in.
8 years ago (14-01-2017)
I went to Sears tonight to exchange a pair of girls PJ's. When I got to the counter, the girl asked if I wanted to return or exchange. I asked if it mattered because I might do some more shopping. She said it did not matter. She credited my card $12.99. I walked over & found the next size PJ's & decided to call it a night instead of shopping. I walked back to the same girl & she rang them up & said $16.24. I said I just returned those, I'm just getting a bigger size. She said I would have had to do that at the same time. I told her I asked her that & she said that it didn't matter. She said it was her mistake but was completely unwilling to adjust it to the original sale price. I told her I wasn't paying $4 more for something that I just returned a minute earlier. She didn't offer to call a Manager & do a price correction or anything. So I left there & stopped at JCP & bought them there. I mean, common sense should tell you as a clerk that wasn't right & you should take the initiative to correct it.
9 years ago (30-11-2016)
I like this store. A lot of OU product at affordable prices
8 years ago (27-03-2017)
The worst customer service I have ever encountered. They have ordered the SAME WRONG part and delivered it to my door (mind you, each wrong order requires that I wait an additional 7-10 days to use my refrigerator) four times. I have literally spent hours dealing with them. The level of incompetence is astounding. If I could post negative stars, I would.
9 years ago (18-10-2016)
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