Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 3800 US Hwy 98 N #500, Lakeland, FL 33809, USA

Phone: (863) 859-8255

Website

State: Florida

Zip Code: 33809

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Reviews

 Horrible customer service. They tell fibs about what's wrong with you car to get you to buy stuff. Overcharge you. They arrested me. Half of the recliners had no pull bar to recline them. Their free waters samples were located RIGHT BY THE BATHROOM! Absolutely disgust! 

 8 years ago (10-07-2017)

I went on the Sears website to try and find some Craftsman(Sears) garden gloves or cloth gloves so I could work in my garden. I know Craftsman is a great quality product. Every time I went on their website, it would repeatedly crash even if I'm not doing anything to affect the server.

 8 years ago (05-04-2017)

I bought a $350 pressure washer from Sears with a 3 year warranty 3 years ago. The pressure washer wasn't used often, but literally broke every single time it was used. It has been "repaired" atleast 5 times since it was purchased..3 of those times being in the past year. We were initially told the machine would be completely replaced since each time it had the same issue by corporate...but of course we take it in to the repair center and they know nothing about it. I decided I was fixing the POS 1 more time and and getting rid of it since it was about to be out of warranty. They had the pressure washer almost a month this last time before I receive a call saying it is ready. I went to to pick it up this last time and they have lost the wand for it. I was told that they had no documentation of having the wand and then she argued with me that they only have a record of the machine being repaired 1 time in the past 3 years. After much arguing they gave me a wand to another pressure washer they had that doesn't even have the same attachments mine did. I was told I I wasn't satisfied I could go buy the accessories for it...for something I didn't loose but they insist they never had. Speaking to a manager or cooperate is a complete joke. If they wouldn't have had the "extra wand" they wouldn't have replaced it at all. With the way they do business they deserve to go out of business!

 8 years ago (11-04-2017)

No wonder Sears are cloaing stores everywhere. It's crazy that you cant even exchange clothing with a receipt after 30 days. I don't live close to store either 30 minute drive, there and back home so Im on the road for a hour. I will not ever shop at Sears again.

 8 years ago (06-05-2017)

Disclaimer I am very angry right now and this will reflect in my review. 

Stay away from automotive! Zach checked me in for an oil change, after a conversation about oil covered uniforms he agreed to be the only person driving my truck.

So Sean the tech does what he wants, insisting that he must be in the cab of my truck with his dirty clothes just to do an oil change. When I confronted Zach about him being the only driver of my car, Sean became very aggressive and got in my personal space. We were very close to fist fighting on the shop floor.

At this point a simple sorry would have called me down and I would have let the whole thing go, but instead all I received was more arguments and aggression. 

Tari the manager offered nothing but excuses for Sean's Behavior, making me feel as if I was in the wrong. Just a little piece of advice if you're going to manage in the customer service industry and a customer asks for something and you agree to it maybe you should actually honor that agreement and if you can't don't get an attitude and aggression towards the customer that is a sure way to sink your business.

Nobody became concerned or interested in anything I had to say until I started asking for names and then the whole tone of the conversation changed. 

Sears is a dying business, it would seem everyone who's smart enough to be any good there has already left.

 8 years ago (07-10-2016)

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