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Sears

  1. Michigan
  2. Westland Department Store
  3. Livonia Department Store
  4. Livonia Home Goods Store
  5. Livonia Clothing Store

Reviews, get directions and contact details for Sears

Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 29500 W Seven Mile Rd, Livonia, MI 48152, USA
Phone: (248) 442-5400
State: Michigan
Zip Code: 48152


Update Info
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Reviews
Sears is one of the last Big stores holding on these days. They have great deals and plenty of staff to help...
8 years ago (24-06-2017)
Worst customer service. I purchased a washer and dryer. The top of the dryer gasket was broken. Gave us a gas dryer, instead of an electric.I had called to speak to the manager Frank four times, and even went in and left a handwritten letter for him to call me back. No response at all! Made an even bigger mistake and purchased our refrigerator, stove, and microwave from there. Went to pick it up and they sold our refrigerator to someone else after it was already paid for.
8 years ago (16-07-2017)
Horrible customer service at this location. It's like a ghost town in there. I went a couple of times over the past few months to give them another chance and I'm sorry I did. One of my stops I saw 2 employees unpacking a box to stock shelves. They were the only employees I could find to ask a question to. I asked them where something was located. They never even looked up as one of the two answered by simply pointing and telling me where it was. No eye contact or anything. She continued to just look into the box and make it sound like it was really irritating there was actually a customer there. I think I was the only customer in the entire store yet they didn't care about making a sale or helping. I went there one more time to buy some pants because Kohl's, my first choice, was out of my size in the color I wanted. I was next in line and it took at least 5 minutes of the lady talking to someone on the phone before she decided to let me approach and pay. She tried to charge me double for the pants and only lowered it to the sale price when I told her it was on sale. She explained she could only give me the sale price if I entered my phone number. ??? Why not give people the sale price stated on all the racks or at least tell them about entering their phone number before trying to charge them double? I promised myself I'd never buy from them again. I got home and realized the quality of the pants were horrible. I went back another day to return them. I was in a hurry to get somewhere else, but had enough time to run in, return it and get out. It was on my way to my other appointment. Guess what? Even the return process was horrible! After waiting 5 or more minutes in line, they couldn't get the register to do my return my pants. The manager took me all the way back through the employees only door past other offices, storage rooms, etc. to her office in the far back of the store. In all the years I've been shopping I've never been asked to go all the way to the back offices of a store to return something. Her register in the back also wouldn't let me return it. She called corporate and they said they didn't know what was going on either. Rather than just giving me cash back instead of crediting my card, I was told I've have to come back another day. So now I'm probably up to an hour or more with my buying the pants and trying to return the pants Sears experience. .... and I have to go back again to try to get my money back. That will take even more of my time up. I'm considering just donating the pants and cutting my losses. I told the manager that I'd given Sears so many chances and each shopping experience was horrible and that it would be my last time shopping there. She sounded like she heard it all the time. UPDATE: I went back to Sears to try to return my pants for the second time. It took 15 or more minutes of another manager to try to get me a refund. After he came out from the back office he said he had to do it some way he wasn't supposed to do and "If it ever happens again, I won't be able to help.". So, if YOUR system messes up, I'm out of luck? It wasn't my fault, but you are trying to make it sound like it is? I told him it would never happen again because I'd never be shopping there again. He replied with a snobby "Thanks!". I didn't want to get into with him, but wanted to ask if he'd continue shopping at someplace with horrible customer service that told you if their system messed up you'd be stuck with anything you need to return because they couldn't help fix their own mess again? Anyone that works at Sears must feel like they are an employee on the Titanic after it hit the iceberg. Customers are jumping off their ship to take a boat to a better place or die as they try to stick with them. Their ship continues to sink and they don't seem to want to fix it. When the managers are making customers come back instead of fixing an issue the first time and then making the customers feel like it's their fault for the Sears mix-up, it's sad. Do yourself a favor and stay away from Sears!
8 years ago (11-07-2017)
Can always find great sale's and tons of amazing things on clearance. Any problems with a purchase, returns and exchanges are done professionally, without hassle.
8 years ago (27-06-2017)
It's a shell of what it used to be Almost no TV s or electronics and no associates to help with store pick up After we found our own stuff the man that checked us out was very nice
8 years ago (05-06-2017)
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