Service King Collision Repair of Oak Forest

Reviews, get directions and contact details for Service King Collision Repair of Oak Forest

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Service King Collision Repair Centers have specialized in Auto Body Repair since 1976 and provide exceptional auto collision services that customers can trust. Call us now.

Address: 15232 Oak Park Ave, Oak Forest, IL 60452, USA

Phone: (708) 429-0818

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State: Illinois

Zip Code: 60452

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Reviews

I honestly never take the time to write a review, but if I would have read an experience like the one I had at this location prior to taking my car in, maybe I would not be in this situation. 

I took my car into this location after being in a hit and run on Thanksgiving Day. At first, everyone was very accommodating, and everything seemed great.  They gave me a two and a half week estimate for fixing my car. After telling them that I was quoted a week max everywhere else, they explained they rather under promise and over delivery and didn’t expect for the repair time to be that long. Since my insurance guaranteed full coverage, I agreed. My Representative/Case Manager was great in filling me in and keeping me updated while my car was in the shop. It took them about a week and a half to complete the work, as they do not have technicians on the weekends and are only open until noon on Saturdays, which I was fine with. 

When I received the call that my vehicle was ready, I told them I worked a 9- 5, M-F in the city and due to traffic, it would be difficult to make it before they close. I called them twice on my way to pick up my car updating them on my location and explained I would be there right at close. I explained that my ETA read 6:00pm. The receptionist told me they cannot stay open any later and that they needed me to pick up my car on time. I asked if she minded staying open an extra 5 minutes. She refused and claimed that if I don’t pick up my car I would be charged extra. 

I was able to arrive 5 minutes before closing. I paid and was handed the keys. As I got in the car to review their work, they had closed the shop, turned the lights off and locked the doors. While still in their parking lot I noticed my turning signal was not working, my car was filthy, and my interior door was damaged. Later that night I found several tools stuck in my leather seats. 

I followed up the next day explaining what happened. They apologized and asked me to bring my vehicle back in. They explained that they disconnected the turning signal and forgot to plug it back in and claimed that in a few days they would fix my door. 

My car was taken in on November 25, 2017. They have yet to fix it. Every time I call they are apologetic and give me the run around. The Store Manager Luis called me apologizing saying he admitted dropping the ball and expressed he would reach out within a week to notify me of when to take in my car. I have been more then patient after paying them thousands. 

DO NOT take your car to this location if you want quality service. TRUST ME.

 7 years ago (10-01-2018)

If I could give this place no stars I would. All I wanted was an estimate on my car so I knew how much something like fixing a bumper would cost. I talked to someone on the phone told them what insurance I had and everything they scheduled me an appointment and she was super nice. But  When I walked in with my scheduled appointmentthey asked me my name and insurance was which was like okay ya here and here. Then I said what insurance I had and without them even looking at my car they said they couldn't make me an estimate. I was like you can't even look at it??? They are like no progressive makes there own estimates. It was a waste to even come to place since I was told they would be able to give me an estimate when I got there  and the Hispanic woman that works there was so rude and didn't want to listen to what I had to say. All I wanted was a rough estimate because I didn't know if I even wanted to go through my insurance yet. Absolutely the worst customer service I've ever had with any car place. Never again will I even think about spending money here!

 7 years ago (29-12-2017)

Progressive used this as their "preferred" choice.  Horrible Horrible place.  First off I have a Wrangler that was damaged.  I had to continue to call up there to even see what was going to be covered.  I told them that one of the freedom panels were damaged but they "decided" not to replace it.  They ordered a new hard top, replaced the side panel and also had to replace a taillight.  When I went to pick my vehicle up it had three screws instead of 4, and the taillight was crooked.  My jeep WAS DIRTY, PAINT DUST all on the seats.  Greasy hand marks all on the panels.  They added a screw and straightened the light.  But I told them that there was a wind noise coming from the jeep so EVIDENTLY something wasn't sealed correctly.  They said that they didn't know where the noise was coming from but I could leave it again.  Mind you they had my vehicle for three weeks.  They said they tightened everything and it was good to go.  We went for a ride and there the noise was.  So why tell me it was gone?  Frustrated I left.  

It rained outside for the last few days and INSIDE my JEEP AS WELL.  The panel that they said wasn't damaged in the accident that they refused to replace was the reason for the leak in my jeep.  SO AFTER RAISING HELL they are changing the panel.  Hopefully when I get it back the issue will be rectified.  I ABSOLUTELY HATE THIS PLACE AND WILL WARN EVERYONE TO CHOOSE ANOTHER PLACE>  ESPECIALLY IF YOU HAVE A JEEP!!!!!

HORRRRRRRRRRRRRRRRRRRRRRRRRRRRRIBLE!!!!!!

 7 years ago (17-10-2017)

Great shop.
Lifetime guarantee on repairs!
Several locations, and all of them are excellent!

 7 years ago (11-01-2018)

I would highly recommend Service King. Service writer Joann and General Manager Luis went out of their way to make sure that I was happy with the services performed on my truck. All in all, a phenomenal experience!

 7 years ago (19-11-2017)

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Service King Collision Repair of Oak Forest

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