Service Team of Professionals

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About

The Service Team of Professionals of Oregon (S.T.O.P.) provides quality disaster cleaning and repair, including 24-hour Emergency Service. Call on "STOP" for water, smoke, fire, wind, vandalism and other damage repair services.

Story

Your local property restoration specialists. We specialize in water damage, fire damage, mold, wind damage, smoke damage, among many other services.

Products

Water, Fire, Smoke, Mold, Wind, Vandalism--Disaster Restoration, Repair, and Mitigation

Address: 29030 Southwest Town Center Loop East # 202-223, Wilsonville, OR 97070, USA

Phone: (503) 408-1212

Website

moc.nogeropots@ofni

State: Oregon

Zip Code: 97070

Update Info

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Reviews

Service Team of Professionals provided me great service and prompt warranty after a large fire. More than that they were able to navigate the insurance process and provide me with all my policy offered. Lucky and Rylan turned a difficult circumstance into a good experience. I highly recommend Service Team of Professionals.

 9 years ago (11-12-2017)

Melissa at STOP is a local Wonder Women. Thank God there are people willing to take your call at midnight when something goes terribly wrong! Everyone I’ve met from the STOP has been incredibly professional and their expertise shines through them calming demener. Did you know they even have on-site storage to make sure your stuff is cleaned and protected while they help you sort everything it at home? I love this team, I know you will too!

 9 years ago (13-10-2017)

Impossible to get them to repair their mistakes. We hired them to restore water damage in our kitchen caused by a burst pipe. It was a sizable project and did a great job despite taking a bit longer than planned. 

Part of this work required new flooring. We selected a porcelain tile and grout color. Within 10 months the grout had chips everywhere and was in some places entirely missing between the tiles. I got in touch to have them repair the grout as it was still under their warranty. That was mid August, it is now almost December and they still have not completed the work. It took them a little over a month to do the original project, and we are now at over 3 months and counting to replace the grout.

This has been like pulling teeth and has involved no shows for times we scheduled, not responding to multiple emails, taking weeks to respond, doing way more than a customer should have to do, calling us the morning of to see if they could do the work despite never scheduling it, having to come out twice to see the issue, and swapping project managers without any communication. The project manager said they normally don't do warranty work. I understand that this is a non-paid repair so the incentive for them isn't quite there, but they still should treat us with respect and professionalism.

My partner tried to contact the project manager's (PM) supervisor to express our experience, to which that person never got back to us, instead we got a call from the PM. So that is also bothersome, that in wanting to express our experience, we are instead met with a slightly more concerned and somewhat confrontational PM.

They finally replaced the grout 3 weeks ago. The worker was very knowledgeable and found that whoever did it originally put too much water in the mix and didn't seal it after it dried. Mentioned that for some reason they appeared to add the sealer to the grout itself, which defeats the purpose. This worker mentioned someone would be out in a few days to seal it. That was three weeks ago, I still have not received a response from the project manager Rylan. Now the grout has gotten dirty and will need to be cleaned before sealing.

Will be filing a complaint with BBB.

They have already lost new business as a co-worker of mine asked if I would recommend they use them, to which I told them about this experience. We also won't be using them in the future.

 10 years ago (29-11-2016)

Excellent service with both my own claim and my clients claims.  I have been an insurance agent for 16 years and consistently recommend STOP as one of the options for homeowners needing restoration.  They are willing to come out and assess the situation free of charge.  If they can handle it, they will.  If they feel they are not the best resource, they will either recommend another professional or advise on steps the homeowner could take to remedy the situation.

 10 years ago (05-05-2016)

If our family had a choice in who our Insurance company used, we would never have chosen Service Team of "Professionals". Communication is nonexistent, so don't expect to know anything about the plan until the night before and you never even know what time they will show up. They make their problems your problem. The case manager, Greg, is disrespectful and probably should not be a case manager anymore. Every contractor they hired had something to say about how their customers complained and were surprised that it has taken over a month and a half to get this job done. So, if we could give 0 stars, it's safe to say we would have. Not to mention their own workers, not a contractor, left and said they were done for the day around 2:30. Then realized they forgot a radio, so nothing important, and came back and walked in without knocking and just yelled that they forgot it. No regard for the home owners whatsoever. 

 11 years ago (27-01-2016)

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