Shanklin Heating & Air Conditioning

Reviews, get directions and contact details for Shanklin Heating & Air Conditioning

Address: 3542 Lincoln Way E, Massillon, OH 44646, USA

Phone: (330) 818-2630

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State: Ohio

Zip Code: 44646

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Reviews

My oil furnace stopped working this week (November 27, 2017).  I called Shanklin at 6:30 am in the morning and by 9:30 am a technician named Brian was in my house fixing the furnace.  I would recommend this company and Brian to others because he was up front with what was wrong with the furnace, told me the heat exchanger is past its prime ( good call on his part since I knew that already confirming they knew what they were talking about).  He did a computer reading of my furnace for CO2 and this was the first time.  This also confirmed that I had an inefficient and furnace in need of replacement.  He did everything by the book and I think he sincerely likes his work (rare in today's world).  What I liked is that he did not try to sell me on having gas run into my house but worked with me on estimates for a new oil furnace with a heat pump.  Did not try to talk me into zone heating which I will consider but is several thousand dollars more.  He was honest and upfront and professional.  He even told me to swap out my high price allergen filters for the low cost ones since my furnace was not designed to pull air through the newer thicker filters putting undue stress on an already old 30 year furnace.  The billing was detailed and fair.  It was less than what I expected given the short notice.  This is my first experience with Shanklin since the oil furnace maintenance business was sold to them from Campbell.  Good company based on my experience and will stick with them.

 9 years ago (02-12-2017)

First class, knowledgeable, and right on time. They do not give 4 hour window's where you have to take half a day off. They give a 1 hour window and my guy is always early or right on time. Their service club for $160 to get seasonal check ups is worth every dollar as my guy found a small defect in my furnace and was able to correct it on the spot rather than allow it to get worse and significantly damage the furnace. They come in clean and professional looking. They speak with confidence and knowledge that gives me confidence in their ability to provide the level of service my home needs.

 9 years ago (04-12-2017)

We just had our Heating & cooling unit installed about a month ago, and thought that we knew how to work the new cool thermostat. As it started getting colder we tried to put the heat and it was not working. Placed a call over the weekend to have it looked into. Brian came and saved the day. It was just a setting that was off, and fixed us right up. Now were are toasty. Our home was heated with baseboard heat with 200+ monthly electric bill. I'm glad we went with Shanklin Heating & cooling. I was instantly approved, and the guys did a fabulous job getting everything installed. Our puppies & kitties approved their work!!

 9 years ago (13-11-2017)

Brian arrived at the time he said he would. Reviewed his notes from the office, politely introduced himself and proceeded to evaluate my furnace. He had a special camera to look for potential cracks deep inside the furnace just in case. There were non thankfully. The reason he was there was the one flame was burning lower than the others. He removed parts (pipes), cleaned them out completely (gas was blocked by spider webs and dust) and replaced. He fixed it. Tested for efficiency with a meter. The furnace was back to normal efficiency. I'm very please with the whole experience. Honest, on-time, and great service. Rare in this field! I would recommend Shanklin H&C to anyone. Take advantage of there service saving plan too!

 9 years ago (04-10-2017)

Excellent service all around. I work in the service to home industry and this company knocked the customer experience out of the park. Dispatcher was very professional and incredibly welcoming. Expressing gratitude for choosing Shanklin throughout the phone call. The technician was also professional. He was also informative and personable. I’d recommend Shanklin to my family and friends.

 9 years ago (01-11-2017)

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Shanklin Heating & Air Conditioning

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