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Sherwin-Williams Paint Store

  1. Washington
  2. Port Orchard Store
  3. Port Orchard Painter

Reviews, get directions and contact details for Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

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Sherwin-Williams Paint Store of Port Orchard, WA has exceptional quality paint supplies, wallpaper, stains and sealer to bring your ideas to life. Painting Questions? Ask Sherwin-Williams.

Address: 1382 SE Lund Ave #4, Port Orchard, WA 98366, USA
Phone: (360) 874-7700
State: Washington
Zip Code: 98366


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Reviews
This is one of those reviews where I quote what other Yelpers have said: if I could give this place zero stars, I would. Why? My wife and I walked in with paint chips (one of chips WAS from Sherwin-Williams) with the hope of finding colors to match the chips since we're about to paint three rooms and the hallway in our home. This store was recommended by a painter friend of ours. And it just so happens that S-W is having a 30% off sale. So, we walk in (and the electronic door chimes alert sales staff that customers have entered or left the store) and a young salesman is helping another couple and we can hear that he knows what he's talking about. We hear him (because he's only about 10 feet away and we're all in line-of-sight of each other) tell the couple that if they can wait until the 4th of next month S-W will be having a 40% off sale. We think we're in good hands and will get very good advice and assistance. Oh, besides that one salesman there's a second young salesman in the store at the paint mixing station. He's maybe about 15 feet away but again we're in each other's line of sight. During the time we were looking at paint chips, he left the mixing station and went into the office. His customer walked into the store (we heard the door chimes) and walked over to the guy, now finished with the other couple, to check the status of her paint. He told her it was almost done but not quite. She said she'd be back and walked out (door chimes again). After she left the guy went back into the office, where he stayed. Anyway, we're looking at a bunch of paint chips trying to match the ones we brought in from another store because we want to buy our paints and supplies there. So, we're there for 10 minutes. 15 minutes. 20 minutes. The one sales guy has long finished with that couple and he's nowhere to be found. At one point while my wife stayed at the paint chip wall searching for matches, I walked up and down aisles, seeing what they carried in supplies like putty knives, spackling paste, blue painter's tape and such. At one point, I was near the paint mixing station and I looked into the office to see those two clowns sitting and joking with each other.That's why I emphasize line-of-sight. If I could see them, they could clearly see me because I'm standing out in the open, maybe 15-20 feet from their office. Now, my wife and I are there to buy paint and supplies but not once do either of these clowns approach us to ask if they can assist us. During this time, the guy who was mixing the paint when we first walked in came out of the office two different times to check the paint at the mixing station. Each time he walked back into the office without approaching or even acknowledging us. Did he know we were still in the store? Well, both guys should have been aware that at one point there were five customers in the store but only three had left. As I said before, we were in their line of sight AND my wife and I were continually talking about whether the paint chips matched what we brought in. They should have been able to hear my wife and I talking with each other. After that 20 minutes of paint chip searching, we walked out. We can't understand it why we were ignored. Did those clowns profile us as mere browsers in the store, despite the fact they could see (if they chose to) that we were actively looking at chips. We found a couple of possibilities and I told my wife I bet they could match it for us since they were pros. But they totally ignored us and we will never understand why because after 20 minutes of being snubbed and otherwise ignored we walked out, never to return. Sure, we could have approached them but it's their job to approach US. Perhaps they have great job security. But I did notice that there are only two other reviews for this store; one from 2014 and another for 2015. That's only two reviews over three years and none for the past two, until mine. We wound up buying the same exact S-W paints on sale at Lowe's where we received the customer service lacking at the S-W store.
8 years ago (31-05-2017)
5 Star all the way! ***** We are a local cabinet company and have had nothing but wonderful experiences with this store. Their color matching for paint and stain have been perfect thus far. Which is a far cry from other places we used to buy through. The Manager is just an all around nice guy and staff is very friendly. They know their job and they know their products, which is so nice. I am continually impressed!
12 years ago (14-11-2013)
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