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Shogun Japanese Express

  1. Washington
  2. Fircrest Restaurant

Reviews, get directions and contact details for Shogun Japanese Express

Shogun Japanese Express
Address: 2009 S Mildred St, Tacoma, WA 98466, USA
Phone: (253) 503-6288
State: Washington
Zip Code: 98466


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Reviews
Ex-employee here to tell you they don't appreciate or stick up for the staff. If a customer is being unreasonable or yelling at waitresses, they'll still serve them. There was a man who frequently tried to touch the girls as they worked, but they wouldn't throw him out because he was a "regular" who tipped well. Of course, as a family running a restaurant, they're trying to provide for their children, but they're still professional business owners who are meant to have SOME loyalty to their staff. When I was working there, the tips were split unfairly. Shogun is a family run business, the hibachi chef and sushi chef are married. When I was working alone, the tips would get split into thirds, with the husband and wife getting a third EACH even though they own the business. When I did ask, they told me "That's how it's done at hibachi places" despite not serving in front of people. The husband is constantly on his phone and complains whenever people go through the door. He complains about orders being too long or too short. He complains when it's slow and when it's busy. Yet he's always out in the dining area sharing sake with his favourites. The reason portions are so small is because he often offers free alcohol to his friends. The wife is always yelling at her CHILDREN to work (without a child labour license). She puts up a front of being nice and motherly to The customers, but she also cannot say no. She refuses to tell customers that certain things are not okay and FREQUENTLY tosses the staff under the bus if we make a mistake. However, she'll make it seem like no big deal if she makes the same mistakes and is quick to take praise for everything. The pair are also horrible gossips, pitting waitresses against each other and insulting us AND the customers in Chinese because they think we don't understand. The husband is a flirt and the wife is catty about any woman prettier or younger than her. They are not nice people, they are using customers for the money and skimp on portion size PURPOSEFULLY, and are frequently unhygenic, using dropped ingredients without sanitizing. None of the food is fresh, it's all frozen. Support minimum wage workers, DO NOT GO HERE. DO NOT WORK HERE. If you DO GO, PLEASE go up to the register to pay and make sure to ask about how tips are split. Question why they get thirds if they own the business. Ask that all your tip goes to the wait staff. If they feed you the same line about "other hibachi restaurants", comment on them not cooking in front of you like "other hibachi restaurants". PS: That ginger salad you like so much gets chopped in the morning (usually midweek) and served from a bucket for several days, even when I and other waitresses have pointed out wilted lettuce. It's gross, don't get it.
7 years ago (04-09-2017)
Service is okay. It's been better in the past. Sushi is pretty good.
8 years ago (24-06-2017)
The sushi was so good being that it was my first time eating it! And the Hibachi Chicken&Shrimp was amazing as well!! Turned into my new fav Japanese spot😊🙃
8 years ago (16-05-2017)
Friendly quick service and good food. Some of the best tempera I've had in a long time.
8 years ago (15-06-2017)
I am an ex employee and i am here to tell the truth about this place. The meat and seafood is not fresh. It is all bulk frozen and then defrosted. Everything is drowned in soy sauce. My employers are demeaning and very rude. They yelled at my coworkers and in front of customers too! They just put on a show for customers but behind the curtains they are very unprofessional. They didnt inform me they were closing down for a whole week to go on vacation. Leaving 3 working mothers out of work for a whole week. We were never told in person we found out from a sign a week prior to them leaving. They dont care about their employees and they just want money. If you can tell from their portions. I just wanted to tell you my experience here as a worker watching the food being made. Just terrible.
8 years ago (24-06-2017)
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