Showcase Pool & Spa

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Address: 3920 N Davis Hwy, Pensacola, FL 32503, USA

Phone: (850) 435-1575

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State: Florida

Zip Code: 32503

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Reviews

Do not use this place!!! I bought a hot tub about a year back - pumps stopped working.  After 3 weeks of calls to get a repair person to take a look - the staff kept throwing each under the bus about taking the phone calls or (accountability). They put me on a waiting list with no call backs. I then spoke to Andrew and in his most condescending tone, told me to turn the rings for the pumps to flow (which didn't work). How about you just send someone over, and stand behind your products and fix them. I then called back and a women said she will find out what's going on, promised she would call me back - I never heard from her. So it has now been 5 weeks, so I called someone else yesterday, and they are there today.  This place is awful!

 8 years ago (11-05-2017)

Great service, good people, and everything needed for a pool and spa. Good prices. 

 8 years ago (18-07-2017)

We bought our pool in July 2016 with in a month the pump broke down. Showcase told us that this sometimes happens they replaced it. That was great but, the more time we spent in and around our pool we noticed that the installation crew who is sub contracted did a lousy install on the pump. There was silicone everywhere the hoses are leaking which means my pump will not prime. I had brought to their attention that the seal or what ever is under the backwash was leaking they told me that was normal. Kim was super eager to sell us our pool however; has been rude and refuses to be helpful since. It has been 5 months now. We have a non working pump and a Store that will NOT stand behind the install of their product. Most all business's have some kind of one year warranty NOT Showcase they want you to pay $99.00 even if you have done everything they tell you to do. We are a very un-satisfied, upset, confused, and down right feel taken family of nine.

 9 years ago (16-11-2016)

First time there they sold my husband a filter when he went in asking for a auto chlorinator. (We are new to the pool game) The filter was missing parts. We went in told them and they gave us the parts. Now we have 2 filters. 2nd time there we spent over $200 for a automatic pool vacume. Got it home used it ONCE and its never worked. We tried returning it to the store because why spent $250 on something that does not and never worked but they wont allow us to return this. I am highly upset and will not be returning to family pool and spa ever again.

 8 years ago (02-04-2017)

Kim and her team at Showcase Pool exceeded out expectations with every step of the process. The whole process was fantastic and I would definitely recommend Showcase to anyone considering a new inground pool install.

 8 years ago (22-03-2017)

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Reviews, get directions and contact details for Showcase Pool & Spa

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