Small Dog Electronics

Reviews, get directions and contact details for Small Dog Electronics

Address: 100 Dorset St, South Burlington, VT 05403, USA

Phone: (802) 862-1316

Website

State: Vermont

City: South Burlington

Zip Code: 05403

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Small Dog is the worst electronics store I've ever done business with.  It's pretty cliquish.  When you walk in, you'll see employees standing around talking to customers for long periods of time but it's difficult to get help there.

The technical department is inconsiderate and rude.  I was standing in line, with cash, ready to pay for a repair, and the guy behind the counter was talking softly and asking a bunch of questions to the lady in front, while a line of people formed behind me.  It got so bad that two students behind me announced "they need to get some more people behind the counter" or something to that effect.  But this guy kept jabbering, ignoring the growing line.  I don't like standing in lines as I'm sure no one else does, either.  While he kept on being really, really slow with the customer at the counter, I saw two tech service employees standing around at the back, doing nothing.  What's going on?  Seriously?  They should have been attentive and considerate and been up at the counter to ask someone else if they needed help.  Pathetic.

When I finally got to the counter to pick up my computer, the guy wouldn't give it to me until I returned with a receipt, showing I had paid, and he fumbled around the computer for 5 minutes like he didn't know what was going on, even though I had given him an order receipt.  Finally, he prints a receipt and tells me to go to the other counter to pay.  What?  So, I have to wait in line again to pay, get a receipt from that guy, then return to the service counter with that receipt to pay for the computer.  And when I returned, I cut in line, as the first guy instructed me to come up to the front.

Horrible customer service, inconsiderate and rude.  Pretty much like the employees of City Market, the most over priced market in Burlington, where the employees acting like you're interrupting them.

And what's with the little toy dogs in bags in pails on the counter?  Listen ... skip the gimmicks.  If you have GREAT customer service and considerate help, with fair prices, you will do well.

Small Dog Electronics is a place to avoid.

Cliquish clerks.  Overpriced service.  Rude employees.  Skip this place.

 7 years ago (10-01-2018)

I've been in twice in the last week and had good experiences both times.  The first time Moses helped my wife and myself.  He is obviously very knowledgeable.  Unfortunately I'm rather low tech and couldn't quite keep up with him.  But he was very willing to help and to give me his time.  The second trip Justin helped me and while he suggested that I could save myself some money by doing a restart on my iPad myself, I asked him to please just do it for me to save me the frustration.  He did the restart while I wandered in the store and soon came out with the job completed.  He then took plenty of time to help explain to me how to stay on track and how to continue the setup.  I was very pleased in the end!

 8 years ago (24-10-2017)

I bought a macbook air plus a 3 yr warrantee. When I brought my computer in to deal with a problem I was told they couldn't fix. I would have to go to an apple store."Where's the nearest one?" "In Albany, NY"
I should have been told they are not an authorised apple repair shop.

 7 years ago (20-02-2018)

I have always had a positive experience with Small Dog Electronics. They are better than an Apple Store in my opinion for certain things.

 8 years ago (28-12-2017)

My retina display on a mac book pro needed to be replaced covered under warranty so I brought it to Small Dog service. Moses behind the counter was professional and provided great service. They made the repair in 2 days and I paid $0.00. Thanks Small Dog,  I will be back.

 8 years ago (01-10-2017)

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