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Smart Buys

  1. Madison
  2. Goodlettsville Home Goods Store
  3. Goodlettsville Furniture Store

Reviews, get directions and contact details for Smart Buys

Address: 1000 Rivergate Pkwy #1401, Goodlettsville, TN 37072, USA
Phone: (615) 569-6847
State: Tennessee
Zip Code: 37072


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Reviews
I purchased a childrens bedroom suite from Smart buys furniture on July 29 2017. After paying what was agreed including delivery fees, once the delivery driver arrived I was surprised with another fee for having stairs. This was not mentioned to me by the sales team during the sell. Also, the delivery team was not in uniform or dressed properly to identify themselves as employees which in turn frightened my wife to the point of me having to leave my job to come home for the delivery. They busted a piece of furniture during the delivery, left black hand prints all over the new pieces we purchased, and also had to use MY tools to put it all together. All the screws in the bed slats are stripped because the guys tried using a bit that was not the proper size for installiing the screws. After complaining to the store owner Antonio, he had the nerve to still ask for the 25.00 EXTRA FEE FOR STAIRS. Threatened me with calling on my company to the BBB when I havent even done work for this guy. This company is a joke and needs to work on their customer service and quality skills. If you are looking for furniture, I would not reccomend this place. Horrible service, crappy work ethics, and lies.
9 years ago (01-08-2017)
This was my 1st purchase from Smart Buys, I bought a TV stand and got it home and didn't love the color so I called & spoke to Jodi she said I could come swap it out for another color so my husband did that for me with no hassle. We will be back!
10 years ago (12-10-2016)
This store is amazing. I had no idea it was even here in our area until I saw their new sign go up outside the RiverGate mall. I knew that this area had been improving over the last few years, and we really like the choice of safe shopping places, but this store tops them all. I told a friend, and she said they had known about it for years, and had bought several things, including her sectional that I love. Needless to say I found one I like even more and put it on layaway. I bought some paintings, a gorgeous rug, and a lamp for now, and took home information about financing other things we need. Seriously, the prices were so low I asked if it was used. The little sales girl was extremely friendly and helped me find just what I needed, and is the main reason I'm bothering with a review. I have never been able to shop anywhere else without sales help PUSHING me into what THEY want. Excellent choices and I'm very thankful for the real help. Definitely will be shopping here again.
13 years ago (08-01-2014)
My daughter is a young single mother and recently moved out on her own. She received her first income tax check and wanted to purchase a few items for her new place. She went to Smart Buys Furniture at Rivergate Mall in Goodlettsville, TN. and purchased a Stonehill dresser, mirror & chest. She was excited, and the store was offering buy one, get one 50% off. So with tax and delivery the total came to $914.97 (2 full weeks of pay for her). The receipt does say, all sales final, but she had never known or experienced "buyer's remorse" so I'm sure she never expected to feel taken advantage of/ripped off/overpaid. The salesman made her feel as though she was getting a good deal - that was Saturday. On Sunday, she told me about the purchase and I felt the price was very high for what was purchased, especially with half off. She and I found the very same Stonehill furniture on Joss & Main, The Classy Home, Artvan and other websites for HUNDREDS of DOLLARS LESS - she regretted she purchase immediately. We both contacted Smart Buys on Monday to express the desire for a refund but, Mr. Harmon, the Smart Buy owner, would not refund the purchase. After investigating this issue, I understand that there is no law - federal, state or local - that mandates retailers to have refund/return policies. But whether Tennessee has a right of rescission law or not, consumers hope that retailers - in the name of customer service - and hard economic times - would at least consider relaxing their policies. Not the case for Smart Buys Furniture at Rivergate Mall in Goodlettsville, TN. She is just starting out and does not have hundreds of dollars in additional income to overpay for things that she needs in her home. Just do the right thing Smart Buys - refund the poor young lady's $$ please.
11 years ago (23-02-2016)
Won't return emails or calls after Dale found out the companies order was only $7800 instead of 15k.
10 years ago (14-09-2016)
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