Smashburger

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"Smashburger is an innovative restaurant concept that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted menu items ranging from smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and served in less than six minutes, Smashburger is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger is well on its way to becoming a leading international brand."

Address: 211 W Rte 59 , Nanuet 10954, NY, US

Phone: (845) 507-0774

State: NY

City: Nanuet

Zip Code: 10954

Opening Hours

Monday: 10:30-22:00
Tuesday: 10:30-22:00
Wednesday: 10:30-22:00
Thursday: 10:30-22:00
Friday: 10:30-22:00
Saturday: 10:30-22:00
Sunday: 10:30-22:00

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Reviews

Food was never prepared correctly and the manager had an attitude, never satisfied the customer even after they didn't have the order ready. Answer from the manager was simple : you will get refund, nothing we can do about for you. Poor, poor service. With people inside manager Rose, one and half hour before the store closing time, had send the associate to sweep and the customer are eating as the store is getting sweep, violations of the health protocol. I'm not sure what the company will do, but they should react quick before loosing more customers.

First time and it was good. Took a bit for my order and I was the only one in there. The order even sat for a minute until the counter guy could stop prepping napkins to pack my stuff.... and what was in my bag? No napkins. Sigh. Fries were ok.... could have cooked another minute. I might give them another try... Next try today 3/7/22 Ok so another try at Smashburger and this time it was much better. My cheeseburger was good, the fish sandwich was fresh and the sweet potato fries were crunchy. I actually received ketchup and napkins this time…. The woman running the cashier, Steph, was very helpful and polite. She even came over and made sure everything was good. So all in all a good trip. I need to try one of their doubles… soon.

The price $20 per combo seemed ok I guess for a hyped up chain. What I didn't like was the fact that my fries came out cold with an decent burger. If it all came out good and hot together it could have been a 4 or maybe even 5 if fries and drink didn't cost an extra $10

We get there past 10:30 A.M.  the host name Hector was very anti friendly. He did not greet us or acknowledge we were there. he came to the register and just stood there without saying a word. I had to ask if he was ready for my order. Also he was the only worker at that time, the fountain drink machine wasn’t working very disappointing visit to this location.

I took the food out. The wings are delicious! The staff work really hard to make every meal come out as close to perfect as possible. The Nanuet location is really clean.    Hi five to the staff and thanks for making my dinner tonight!Food: 5/5

This place has always been overpriced for the taste. Decided to give it another try a few weeks back, ordered one of their new seasonal shakes to try. They gave my brother the weakest drink carrier possible and the drinks fell as soon as he left the building. They wouldn't even bother replacing the soda & shake when he went back inside. So he brought my shift meal to me with no drink. Contacted the manager and left a vm, they never got back to me. Just terrible

Will never go back so tempted to call the health inspector. We have never eaten at such a bad Smashburger. The order took an extra half hour to be done. They forgot two order of fries and gave us a hamburger with lettuce when it was supposed to be a smash bean burger. For waiting 45 min for food the fries and tots were ice cold. Two employees inside sitting eating  puts fingers in her mouth then gets up put gloves on don’t wash her hands keeps touching her hair as she putting the food they forgot with our order into the bag then sits back down with the gloves still on touching her phone and eating. Will never go back again.

Awesome service. Gluten free option. Very good food  Dietary restrictions: Gluten free burger bun and fries..yay!

Smash Burger is amazing! Terrific burgers on potato rolls. Rosemary seasoned fries . Fried brussel sprouts. Peanut butter shakes! Spacious, clean inside. Friendly, fast service. Lots of parking! This is a teriffic place to get your lunch or dinner with friends.

Was greeted quickly, staff was friendly. Food came out quick. Taste of the food was okay. The interior of the restaurant was a little dirty crumbs from previous customers. Fairly convenient to the highway.

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