Smith & Keene

Reviews, get directions and contact details for Smith & Keene

About

It's A Matter Of Trust Since 1947

Story

Your first call to Smith & Keene begins the process of building a relationship. The growth and success of that relationship depends upon our expertise and your satisfaction before and after the sale.

Southside: Service - 420-1921, Office - 420-1231 Peninsula: Service - 873-0459 Office - 873-2194

Address: 833 Live Oak Dr, Chesapeake, VA 23320, USA

Phone: (757) 420-1231

Website

State: Virginia

Zip Code: 23320

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Reviews

While the sales representative and the initial service call by a technician were good, the workmanship associated with the installation of a new air handler in our condo in Norfolk was "shoddy" and "slapdash".  Couple this with their total non-responsiveness to phone calls and a "contact us" through their website and you have a most unacceptable experience.  We spent $11,822 for workmanship that is totally unsatisfactory.  Providing good customer service is something they have yet fully learn and appreciate.  Hopefully this review will finally get someone from this company to contact me.  Right now, my advice is to take your business anywhere else rather than this company

 8 years ago (02-12-2017)

Frankie has been working for Smith & Keene for a long time. I have over heard a lot of good things about him. Like how he will make sure that when he leaves a customers house that everything is up and running. Also, he fills in the customer about what happened, what he did to fix it and what they can do to prevent it from happening again. I would recommend Frankie for any ac/heating repairs or maintenance.

 8 years ago (21-10-2017)

Customer Service is horrendous. I had a 4:00 appointment with Smith & Keene to come out and service my unit. The service technician called me and left a message, at 1:30 that he is running early and is on the way. Needless to say I didn’t get the message until 4:00 once I got off work. When I called the office, the lady answering the phone was smug and acted like it was my fault I missed the techs call. When she matter-of-fact asked if I wanted another appointment for the next week, I told her I was going to use a company that will appreciate my business.

 8 years ago (05-09-2017)

Just had a service tech help with my gas heating, Frankie was very professional and knowledgeable. He got my system up and running and gave me a few tips on saving money on my utility bills. I would use Smith and Keene again.

 8 years ago (21-10-2017)

We need a new unit installed. The team of four did a great job paying attention to details at every step. I'm glad Smith and Keene was able to help us.

 8 years ago (03-08-2017)

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Smith & Keene

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