Social Security Office

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Address: 1325 N Lake St, Aurora, IL 60506, USA

Phone: (800) 772-1213

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State: Illinois

Zip Code: 60506

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Reviews

Obviously nobody enjoys going to government offices, but my experience was definitely not as terrible as I expected it to be. Despite the sign saying the approximate wait time was 45 minutes and I ended up waiting 2 hours until being serviced, I understood going into this that the wait times are typically pretty lengthy. The security guard at the door saw that I looked a bit lost and was very polite and helpful. She greeted me asked what I was here for and showed me to the kiosk to sign in. When my number got called the woman servicing me was very friendly and even congratulated me on my marriage and wished me well. Overall the experience with customer service was above and beyond what i was expecting. I rate this experience 4 stars only because the wait time was over double what I had expected. Thank you to the two women who helped me today I wish I had gotten their names to properly thank them.

 8 years ago (01-03-2017)

I called in for a follow-up and Aguiler was so helpful, patient, and knowledgeable! Very pleasant experience

 8 years ago (22-06-2017)

Unacceptably long wait times. Not even a place to sit there were so many people waiting to see a Social Security employee. I waited almost three hours for a face time that took less than five minutes. They either need longer hours or more staff or both.  What do they do on Wednesday afternoon when the office closes at Noon? I thought only doctors played golf on Wednesday afternoons.....

 8 years ago (22-02-2017)

April 9. Thursday. It was pouring. I'd been sick. I was not looking forward to spending the "half day" in the SSA office, but my issue could not be resolved via online application.. When my husband and I stepped up to Window 2 we were helped by a most competent, thorough and pleasant staffer.  She sifted through my history labyrinth and sorted it efficiently and swiftly.  When she was finished, in mere minutes, I was officially retired.  We were in and out in under an hour, most of which was justly waiting our turn. Awesome SSA.  

 10 years ago (10-04-2015)

Ian provided me with exceptional customer service. He was very patient and understood my issues.

 9 years ago (10-09-2016)

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Social Security Office

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