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Southeastern Virginia Health System

  1. South Newport News
  2. Virginia Health

Reviews, get directions and contact details for Southeastern Virginia Health System

Address: 48th Street Physicians, 4714 Marshall Ave, Newport News, VA 23607, USA
Phone: (757) 380-8709
State: Virginia
Zip Code: 23607


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Reviews
I went for an woman's annual exam for the first time at this location. I had an issue with my bill and called about the discrepancy as it was supposed to be billed to my insurance instead of directly to me. Everytime I called to get the bill resolved I encountered horrible customer service representatives, managers and workers who were extremely rude, unprofessional or who would transfer me all over the place. It took me forever to get a hold of one of the managers and she stated that she would finally try and take care of the bill for me and resolve the mistake and discrepancy. She told me to call her back in a week or two to check the status and every time I would call to reach her I was given the run around or put on hold forever or treated horribly by clinic staff. I also had to reexplain or get the same people who kept playing games with me on the phone and had to feel embarrassed sharing my personal medical information with them who wouldn't transfer me unless I explained to them why I was calling in the first place or asking to speak to the manager. I also contacted the admin office and asked to speak to the manager over there and she was absolutely disrespectful, didn't care, empathize or listen to a word I said and tried to rush me off the phone even though I was not rude or irate to her. When I complained to her about her staff and all the hassles and stress I encountered trying to get my billing situated and the horrible reps that worked there, she defended their behavior and cared nothing about me as a patient/customer, I was almost moved to tears at how she talked to me and minimized my feelings in the process, not to mention it was on or around my birthday when I spoke to her over the phone and I was already sick and in and out hospital for various things. I feel this clinic and admin office should be shut down or seriously investigated and reprimanded for neglecting, disrespecting, and failing to be professional and educated, as well as failing to care or follow-up properly with patients and their needs and concerns. The way I was treated is beyond words and I am truly disgusted and will never return to this clinic again. I have also noticed how they deal with other patients rudely and unprofessionally and it is entirely unfounded and unacceptable and they need to fire those who don't care and aren't doing their job and hire some who have some class, concern and professionalism.
8 years ago (01-09-2017)
Their VA Beach office after going there for several months throws patient out of office based on lies from a social worker who was nasty to people on the phone before she even see you. They have endanger my life cause I'm dealing with 3 serious needing to be monitored health issues living with. They are a heartless organization that beats up on health challenged individuals. They should be ashamed of how there workers Cynthia Roth and Val Branch treat their patients​. Also my referral to go there came from my attorneys.
8 years ago (04-04-2017)
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